Keytours VacationsReviews of keytours.com

Excellent! Nese was fantastic! Excellent communication and attention to detail. Thank you so much!

Beware - Think Twice Before Groupon Travel with Key Tours!! In general, our Key Tours trip to Athens, Mykonos, Paros and Santorini was enjoyable for which my wife and I are grateful - because we personally figured out during our Key Tours trip what a Key Tours agent had consistently failed to do for us. A) What causes me to write this ia Key Tours agents: 1) consistent failure to respond to our emails, return our phone calls 2) consistently superior, often argumentative and at times rude tone in speaking with us. 3) most standout incompetence was having our travel documents package arrive at our doorstep the day after we left for our Key Tours trip - this despite THREE calls to the Key Tours agent in which she assured she was sending them to us! Can you imagine how it felt for us to arrive home after our Key Tours trip to Greece and see the UPS ground package containing our travel documents sitting on our doorstep?! Each location we arrived at in Greece had us concerned that we didn't know which if any hotel had been confirmed, whether we would or would not have transportation. We worked these details out for ourselves each time but hated the sometimes gut-wrenching uncertainty of possibly not having anywhere to stay. B) the Key Tours agents consistently deplorable phone attitude. Rare indeed were either my wife or I able to complete a sentence without being cut off by the Key Tours agent. Any question we raised was responded to by her dismissively, and any attempt we made to seek clarification of confusing and inaccurate information sent by her to us drew annoyance from the agent. If We pointed out an inconsistency in travel details the agent brushed it off implying we should have known what the correct information should have been! Exasperating! Obnoxious! C) The Key Tours agents xenophobic rude comments to me about my Chinese wife. I made a final call to the Key Tours agent before we departed on our Key Tours trip to Greece to try to put to rest the still uncertain details. When I mentioned to the agent that my wife had been to that point seeking to confirm the trip details with the same agent the latter immediately began to blame my wife for the confusions by directly blaming her Chinese accent. The agents implication being that it was obviously my wife's Chinese accent that was the reason for the agents consistent lack of follow through and considerable failure in providing correct, detailed trip information! I cut the agent off immediately cautioning her that such was highly inappropriate. Key Tours, my is Chinese, has lived in the US for over 20 years, works as a marketing service representative for the largest shipping company in the U.S. and to my certain knowledge has never had issues with having her English not understood. Correspondingly, I am pretty certain that Key Tours company deals with interested clients with Chinese and other native accents and I'm pretty sure they would be horrified to hear such completely unwarranted and frankly discriminatory criticism coming from your agent. This morning I did for the first time look at online reviews for your Key Tours. I'm clearly not the first to object to such Key Tours incompetence and condescending attitude towards Key Tours customers. How is such tolerated by Key Tours?!

We just returned from our 10 day trip to Greece and had a fabulous time. All of our accommodations were fantastic. We will definitely travel through this agency again.

Sicilian Fantasy Tour - This was the first tour we have ever taken and we were not sure it would go smoothly; however, our Sicilian Fantasy was more than wonderful. It was well planned so that we could see the most in the time provided. The hotel rooms were very nice, the food was good and the tour guide was very accommodating, pleasant and knowledgeable. We learned a lot about this marvelous land.

Wonderful experience

Limited number of passengers make it truly a whole experience. The itinerary is well laid and the timing. We have a very good tour guide. The only thing that turns me off is bringing us to a leather factory that makes jackets and also sells expensive signature fake bags and accessories which is a No-No and should not be included in the itinerary. Better find a replacement for Crowne Plaza Hotel, the food is awful. Overall the tour is excellent.

My recent escorted tour booked with Key Tours was one of the best tours I have had. we had a excellent guide and driver. Our van was very comfortable and well maintained. Our group was very congenial and we looked out for one another. I would be very happy to book another tour with Key Tours/Neon Tours.

Anyone that has the opportunity to take advantage of the amazing pricing this company offers, I say jump on it! I had a great time in Portugal and everything went smoothly and as advertised. My agent was Tuba and she was wonderful. I have nothing but praises for this company and for Tuba.