KeySavvyReviews of keysavvy.com

KeySavvy continues to drop the ball. I purchased my new RV with cash on 8/1/2026 from a seller who had a lien. It is 10/16/2026 and I am still waiting for my title. I have followed up no less than 7 times starting at the 4 week mark. The whole process was expected to take 4-6 weeks. I followed up 3-4 times before they even figured out that FedEx supposedly lost my title, which was due to be there by week 6 per the response to my first follow up message. My tag expired on 9/30/2026. I was told I would receive a new print out tag so that we wouldn't be in trouble of getting pulled over. Well we have a trip next week and just got another extension (NOT A TAG that displays a valid date) as they continue to try and remedy the situation with the title (they had to order a new one because the first was lost which takes another 3-4 weeks), so we will be driving around with what appears as an EXPIRED TAG next week or cancelling our trip. THANKS KEYSAVVY. I have been very nice, patient and professional up until today. I doubt my husband will want to take our rig camping with a big red flag on the back of it. Police have immediate probable cause to pull us over, and it can be a misdemeanor to drive without proper title in FL. Cannot recommend this service. I'm not sure they would've figured out my title was missing if I hadn't called all those times. 3 TIMES I called when my title was already passed due and they didn't mention it. It wasn't until I pushed on my 5th follow up that they realized something was wrong when I said the title was supposed to be delivered before this according to my prior messages. This is not acceptable. Edit to add: I followed up via email, expressing my dissatisfaction and was granted a new temporary tag. I am still quite unhappy with my overall experience, as the ball has been dropped too many times at this point and I feel I had to push and escalate to legally be able to operate my vehicle, which should never be the case. Here is my timeline below, which speaks for itself. You can choose if you'd like to risk dealing with this or not: RV Purchase 8/1 First follow up 9/5 with Anthony via chat, who said title was expected in 1 week. 2nd follow up 9/18 with Ashleigh via chat, still waiting on title 3rd follow up 9/21 with Sarah via chat, still waiting on title 4th follow up 9/22 with Susan via chat, still waiting on title 5th follow up 9/30 via phone call with Shay. She said they were still waiting on the title and did not dig further until I pushed saying a rep said it was supposed to be there weeks ago. KeySavvy discovers my title was reportedly lost by FedEx. Bailey emailed that I would hear back after they see if FedEx can find it or they have to order a new one. My physical tag expires. They grant me a "Statement of Fact" NOT A TAG 6th follow up via chat 10/2 with Brittany. I was asking if they found it or if they’re requesting a new one. I was told I would have a response within a few hours and did not hear back. 7th follow up via phone on 10/3. I was told they will request a replacement title. They gave me a statement of fact valid until 10/15 and said they would set up a task to provide another extension on the 15th. This was the conversation where we discussed the potential to be pulled over with an invalid tag and I was told I would get a new one to print and display by Britney. Then reportedly Britney put “permit extension” in the notes according to my representative on 10/16. 10/16 I called because I did not receive an extension on 10/15 as previously discussed and then did receive a permit extension rather than new tag to print so I called back and promptly was upset at the rep because they wouldn’t do anything. Sent angry email and got temp tag delivered Apparently new title was requested on October 12, 9 days after the conversation where I was told it would be requested, delaying my title by an additional week. So here I am October 16th, after having to FIGHT for a tag that allowed me to legally drive my trailer, having to wait another 3-4 weeks. Buyer beware.

This company does their job, but at the same time does not disclose all the minor detail details verbally to you before the transaction takes place. I had a perfectly good title, signed off by the seller and Keysavvy, signed off on the transaction that they bought the vehicle and sold it to me when in reality it was my money buying the vehicle from the seller. This cost me quite a large amount of tax money in the state. I’m in due to them being a dealer. Buyer beware

Horrible service.. they tell you that you can pay with ach next thing you know they take it off!! They say that they handle title work but the seller had to get one sent to me 10 days later .. horrible service and the customer service is very ignorant. Suggest camel other than keysavvy

Vehicle sold through Hagerty Marketplace Auction. Buyer turned out to be less than honorable. I notified Key Savvy and Hagerty on the third day that there was something wrong. Received NO reply other than "canned" "We reached out to the buyer". Couldn't reach out because the buyers email was fake, buyer would not answer phone and rarely responded to text other than to offer excuse and put-off. In the meantime Key Savvy had listed themselves on the title as buyer of my vehicle. 10 days and I finally was at the end of all the BS from Hagerty and Key Savvy. They tried to get me to resale the vehicle and they "would hold the title" for the transaction. Well, I guess they would since they had their name put in as the buyer. Basically, they both knew from a couple days in that the supposed buyer was a scam, but they kept me and my title tied up hoping I'd run through them again. Finally got my title back and it's taken over a week working with the state of Texas to get it straight. I'd recommend stay away from any of these supposedly secure deal handlers. Maybe when it goes right it's ok if you want them deciding when you can have your money and if something goes wrong you have a mess on your hands getting it straightened out. They won't help you at ALL! Once things start going sour...........try getting ahold of them by phone! Good Luck!

Business is lying in the 3rd sentence of their response to my complaint. I have email proof from a customer service rep at K.S. stating that they are aware of the incorrect title being sent and they will correct the problem, to wit... "On Jun 2, 2026, at 7:22 PM, KeySavvy Support wrote: Hi Stephen, KeySavvy here! WE CONFIRM THAT THE FIRST TITLE PACKET WE MAILED TO YOU HAD THE INCORRECT CALIFORNIA TITLE, BUT THE NEW PACKET WE MAILED DUE TO THE ISSUE WITH FEDEX WAS SENT VIA USPS, AND CONTAINS THE CORRECT MONTANA TITLE. Kindly, Bailey - Support" I also have photographic proof of the incorrect, expired title. If TrustPilot would use current accepted standards in review formats and provide space for photographic evidence, those of us with complaints could prove our claims. But I will attempt to use analog methods to describe the incorrect and expired title. In the top R corner of the damaged title 1st sent, the "Registration Expiration Date" reads 11/26/2025, on a CA title. This vehicle should have been on a MT title, and if KeySavvy had performed the service for which I paid, they would have seen by simple examination (like I did) that the state was wrong, and the expiration date was several months old. Instead, they wasted valuable time (OK only gives a new registrant sixty days to complete the process of transfer) by sending the wrong title, not taking into consideration that FedEx regularly damages paper documents, and arguing with me over emails while the OK DMV clock is ticking. Secondly, my request for the replacement title was via USPS Return Receipt, which would have indicated to K.S. that I had received the package. Instead, they used the cheapest USPS method and received a vague "...package was left at front desk..." as proof that I was handed the replacement title. KeySavvy continues to reproduce their lie about the incorrect title several more times in their response.

Misleading information for the seller. Vehicle's are delivered to buyer before payment can be made to seller. Even though seller provides copies of the title, unless they get title in their office and inspect and decide if legit, it could be 5 days or more before you will get your money. They want you to send the title overnight at your expense because the mail is slow. So you are out $30 mailing a title they have a copy of. Bad business model. Why don't they send Fed ex to send an envelope to drop the title in....I wouldn't do business with them

It took 108 days (over 15 weeks) from date of sale to receiving all documents necessary to legally register the vehicle. During that time, I received 3 separate incorrect titles with different typos. Agents suggested I commit a third degree felony by attempting to present false information listed on the title as factual to the Florida DMV [Statute 319.33(1)(e)] After 12 weeks, agents offered to refund the full fees and compensate me for the late DMV registration fees but did not follow through, offering only a partial refund and not covering late fees. I had to fight repeatedly for an extended temporary tag despite them knowing I couldn’t legally register my car and couldn't drive without it. Agents repeatedly acknowledged that these typs of errors happen all the time. Save yourself a headache and avoid KeySavvy….

Bought a used Tesla from a private seller. Seller had a loan and instead of simply walking into his bank and paying off in cash his balance and giving him the balance in cash and me walking out with the title, he insisted in using Keysavvy, which he had never used. I had to link my account to a 3rd party merchant, pay them for the car who paid Keysavvy, who paid the seller. Transfer was from seller to Keysavvy to me. Upon receipt of transfer docs mileage was off 11,000 miles less. Keysavvy accepted photo of odometer,(Tesla app shows mileage always) guaranteed matter corrected. Today 3 1/2 months later matter remains not corrected car unusable fraudulent mileage, Keysavvy still unable to resolve...