KeySavvyReviews of keysavvy.com

Response from KeySavvyOct 21, 2025

We’re sorry to hear about your experience and understand your frustration with the delay. We use USPS for outgoing checks to help keep our service affordable — and because checks are easy for us to replace if they’re ever delayed or lost. For faster payment, most sellers choose direct deposit, which delivers funds securely within one business day or faster for many banks. If your check still hasn’t arrived, please contact us at [email protected] so we can issue a replacement right away. We don’t recommend customers send vehicle titles or documents via USPS because those items are much harder (and slower) to replace if lost in transit.

Response from KeySavvyOct 21, 2025

We’re sorry to hear about your experience and appreciate the feedback. Our identity verification process is an important part of ensuring a safe and fraud-free transaction for both buyers and sellers. In this case, your transaction was delayed due to technical problems with your browser. We understand that can be frustrating, especially after completing your purchase on Cars & Bids, and we’re actively working to make this process smoother and faster for all users.

Response from KeySavvyAug 12, 2025

We’re sorry to hear about your experience and understand how frustrating it can be when a sale doesn’t go as planned. After reviewing your transaction, we found that the required documentation was never completed. For vehicles with non-standard VINs, we do require a clear photo of the VIN plate. When you informed us that the vehicle did not have a VIN, we reached out to your buyer’s DMV to explore any possible solutions. Unfortunately, your buyer’s state requires a VIN inspection before a title can be transferred. One of the key protections of our service is ensuring the buyer can successfully register the vehicle in their name. Without the VIN documentation, we could not proceed with the sale. Your dashboard would have shown both that additional documents were needed and that the buyer had not yet paid, so the vehicle should not have been released. We would never request payment from a buyer until we could verify the VIN.

Response from KeySavvyMay 15, 2025

We’re sorry our process didn’t meet your expectations. After reviewing your transaction, it seems you may have received inaccurate information from your buyer regarding payment status. One of the key benefits of our service is ensuring funds are secured before a vehicle is released. We understand this situation can be frustrating, which is why our team steps in to safeguard the transaction. We’re glad our customer success team was able to resolve the issue with your buyer and that the transaction was completed successfully.

Response from KeySavvyMay 6, 2025

We apologize that we did not meet your expectations. We guarantee that sellers will be paid once the vehicle has been transferred, but an important part of our process is to ensure we have the physical title in hand before we initiate the seller's payout, if the seller has their title. Your vehicle was transferred on 4/22, and we received your title and initiated your payout on 4/24. On 4/22 our team reached out to offer an alternative solution to process your payout faster, but we did not receive a response. We understand that our process may not be suited to everyone, but we do pride ourselves on being able to stand behind the guarantees we make to both buyers and sellers.

Response from KeySavvyApr 7, 2025

Hi John, we sincerely apologize for any confusion. We took many steps to warn you of NV sales tax, including a warning that you acknowledged with a checkbox after selecting NV as your intended registration state, a warning in the email sent after we reviewed your transaction, a separate email specifically warning you of NV sales tax, and another warning on the payment page before you submitted payment.

Response from KeySavvyDec 5, 2024

We apologize that you were not fully satisfied with your transaction. We have reviewed the details and it appears that most of the issues started with the CA DMV and repeated rejections of the title work we completed. Unfortunately the CA DMV did make an error and we confirmed this with the published CA DMV title rules and a CA DMV field representative. There are times that certain offices or representatives will make errors and it is difficult to foresee when that will happen. We resolve those situations quickly and make sure we make any updates to our process when needed. We did make a follow up call with the CA DMV and they confirmed all the documents we provided were sufficient at this time. We have a team dedicated to titles and state regulations that are able to navigate the numerous requirements of states and this is part of the value we add to each transaction. Again we apologize for any additional delay this has caused you.

Response from KeySavvyJun 25, 2024

Hi there! Your transaction was delayed due to the odometer reading being altered on your vehicle's title. This would have prevented your buyer from registering the vehicle and would have required you to obtain a new title whether or not you used KeySavvy.