KeurigReviews of keurig.com

I purchased a Keurig K-Supreme Single Serve K-Cup Pod Coffee Maker from Amazon on January 6. It is under warranty and 3 months old. It has failed. Not heating water and causes the pod to leak, and makes about 2 oz of coffee. Submitted a claim online. Called. I was taken through the most ridiculous "troubleshooting" process imaginable. They basically wanted me to disassemble the machine. They finally decided they would replace the machine, but it will not arrive for 7 days. Then, I get an email asking me to submit proof of purchase (I had already done this) and to take a picture of the tiny QR code on the back of the machine. I had already submitted the serial number. This is customer service avoidance. The rep I spoke to did not have a command of the English language. Very difficult to understand. In a nutshell, send everything twice... then I get an email saying it's "under review" and will take an additional 3 days before they decide whether to replace the defective unit (that is under their warranty). Ridiculous, convoluted, infuriating process. I'll never buy another one. A strong STAY AWAY from Kurig.

This is the worst customer experience I have ever experienced. Starting with Saira in the Phillipines. Verified my proof of purchase and purchase date on the call. Still required written proof of purchase even though this was a gift. After gaining the copy of the receipt from my mother-in-law, it was still rejected. Let me show you why: We could not process your request due to one the following reasons: Serial number is not valid. Proof of purchase provided is not valid. Proof of purchase shows a purchase date outside of our 1-year warranty. Proof of purchase states brewer was purchased “Used.” Proof of purchase provided is not from an authorized retailer. These criminals are worse than an insurance company, DO NOT BUY KEURIG PRODUCTS!!!

I rarely leave negative reviews, but this experience has been beyond frustrating. I purchased a Keurig coffee machine less than six months ago, and when an issue came up, I did what any customer would do. I reached out to customer service. Not once, not twice, but multiple times through the proper channels. Every single time, I was met with silence. No response, no acknowledgment, nothing. At this point, it’s not even just about the broken useless machine. It’s about the complete lack of support after the sale. A product can have issues, that happens, but ignoring customers who are trying to get help within a warranty period is completely unacceptable. It shows a serious lack of accountability and care for the people who are actually buying and using your products. I gave more than enough time and opportunity for someone to step in and resolve this, but that never happened. As a result, I’m now left with a product that isn’t working properly and no support from the company behind it. Based on this experience, I would not recommend Keurig to others. If something goes wrong, don’t expect any help .. you’ll likely be left on your own.

I ordered a coffee maker from Keurig.com. Within hours on a Sunday (non-business day), I called to cancel. Keurig refused and told me to call back after I received the machine. After I received it, I called again to return it. Keurig told me I must pay for return shipping out of my own pocket. Their website advertised "FREE SHIPPING" but never disclosed this policy before purchase. I have not paid the return shipping. I refuse to. I have filed a BBB complaint. Buy from Amazon or anywhere else that offers free returns. Keurig's return policy is deceptive. Update: The company eventually offered to pay for return shipping. Case closed.

Terrible customer service. I purchased at 7:30pm one night next morning I saw it was discounted $45.00 so I called to see if they could give me the credit ooo no I didn’t buy it this morning so I asked could we cancel my order and let me reorder oooo no it’s in the system You can’t cancel it’s still there not shipped. So I can ship it back and by that time it won’t be 45.00 less. I will never buy another Keurig from anywhere. Do not buy one ! They are greedy and make it so you can’t do anything. They won’t refund won’t give credit and shame on them. I will be returning when it gets here and buying a different brand from another supplier.

I bought the red Keurig compact coffee machine that was on sale at Walmart for $49. I had bought the same one a couple years ago and it didn't last long and it stopped working and I thought I would just try it again because I like the color, size and the price was good. This machine was worse than the first one it only lasted about 15 times and quit working. Unfortunately I had it in the box new for a month or so while I used up my other coffee and the receipt was pass 30 days so I could not return it. I will never buy another Keurig product. There are some similar brands out there that I am going to try but never ever Keurig not getting three chances.

2 months old and out of warranty and quit working Keurig service was hard to understand and passed the buck for help to a second person who also did not speak English and then they said it was because I did not use Keurig pods my last Keurig was 15 years old when it quit and I never used Keurig pods don't even know where to get them and the internet says use any pods ?? the new ones are just junk

Did not provide a return shipping label, product was deceitful saying that it’s high pressure coffee maker, but it is not, it just imitates a high pressure coffee maker no difference in strength of coffee, very disappointing, what’s even more disappointing is they made me pay 60 bucks just to get my money back, terrible considering they’re a multi million dollar corporation, will not buy again