KeurigReviews of keurig.com

Terrible terrible decision to buy from this company. They are shipping defective and used items, and their products have become junk! Try returning the item and you will be put through hell with their customer service team. I ordered a milk frother and it came to me clearly used and worse is that it doesn’t work. Stay away from Keurig, they are not the standard they once were and are not anymore.

I purchased a Keurig Elite machine which promptly burned my coffee so i tried to send it back. The first hurdle was trying to get them to pay for return shipping. Even though I was in the 30 day return window they tried to force me to pay for return shipping. Finally they relented and sent me a prepaid label. I sent the machine back on April 22, 2026 via UPS. I was told that it would take 7 to 10 business days to receive my refund, which was substantial. Instead they changed in midstream and stated it would take 7-10 business days from the date they received it. It's been 21 days since I sent the coffee maker to them, 13 days since they received it and 10 business days but still no refund. Another call to Keurig, talking to a poor English speaker, was fruitless. She said I would receive my refund tomorrow or Friday even though I reminded her that it was supposed to be in my account today. She became flustered when I asked to speak to a Supervisor and said they were too busy and that she would escalate this return to corporate, which is an empty promise. I called Paypal, since I purchased it through them, but if I file a complaint it could take 20 more days to receive a refund. So I'm stuck. It's been 21 days since I sent Keurig the coffeemaker and I'm no closer to getting a refund then when I sent it out. Horrible company. Poor customer service.

Customer service is terrible! Purchased a essentials plus machine 5 months ago. Today it started smoking and smelling like a short happened and now does not work. Called customer service. They offered me a 35% off coupon on their website. Went to purchase the same essentials plus and I says I could not apply the coupon (apparently because it was on "sale") I called customer service and said I don't want a different style and 90% of your machines are "on sale"!!! I stated, your "sale price" is the same price I would pay if I went to Wal mart and purchase it off of the shelf! Why would I wait 7 days shipping to receive the product when I can go to Wal Mart and purchase it 5 minutes from now?! Got the run around. Don't think I'll be purchasing a Keurig again. Nespresso might be my next purchase

Number one reason I I gave them a one-star which they don't even deserve that when you want to get something like a coffee maker and the person you love she loves coffee you get a really good one not the most expensive one I got her a k cup Duo that was $117 $ granted she would never allow me to spend $117 on a coffee maker or would she spend $117 on a coffee maker but that's her not me she's more important to me. and if I got her something she really loves good for me because I did something great she was so happy about that she's always wanted to Keurig with the ability to have a pot of coffee if she chooses to have a single cup look making an assembling of a Keurig and the United States is more money less money for the company but when you decide to cut corners and make the consumer think that doing your best to make the best product and that's what pisses me off I've had two different cures within a last 5 months period and they're both pieces of junk same issue only a little bit of water coming out through the coffee pot and not giving what you should be getting either 6 8 10 or 12 oz cup of coffee I just called Keurig so they're going to send a shipping labels to my email address and a big amount of time to be wasted two to three days to get a shipping label on my email address then they want me to ship it back to him so they can tell me that I abused the machine or something like that which means I'm going to be more pissed then I was before I started the call to Keurig it's not like I found a Keurig in the dumpster and decided hey I'm going to call Keurig and tell them my coffee maker is not working I actually bought both of them and I'm so dissatisfied with both of them and there's different companies out there that won't treat me like a criminal because they are going to accuse me of intentionally breaking the machine so if I don't get what I want for the special lady of my life then I'll never buy another Keurig so this is my review buy it don't buy it but I wouldn't buy it I wouldn't even let somebody give it to me for free they should have just given me some kind of barcode or something that the Walmart can scan or whoever I decided to go to just to get me another one Keurig is a let down to say the least

Bro the customer service chat feature is dog shit, idk if it was just the agent I specifically had or if it was because of the script they have to follow but either way it was terrible. All I wanted for my order information email to be resent because I hadn’t received it and it took 20 minutes, first they took forever to look up my information and kept asking me my name and email even though I already said it and all you have to do it scroll up to see it again, then they misunderstood the situation thinking my order didn’t go through and said I have to go to billing because of a wrong charge, and finally at the third time when I clarified that I simply want an email to be resent, then finally after another like 10 minutes of waiting did I finally get the email, even then idek if it was the agent or if I got the original email that hadn’t sent for some reason. On top of that, the fake bs they have to say “thank you for your patience”, “give me a moment while I look into this for you” only works if you actually get shit done, not if you keep repeating it without actually helping

Slim K didn't last one month. Piece of crap. Telephone support is feckin useless. Never feckin again. Kuerig SUCKS!

I informed Keurig at the very beginning that the brewer was a gift and I had no receipt. Despite this, I spent over an hour on the phone repeating serial numbers and performing troubleshooting steps, only to be told at the end that a receipt was required before any assistance could be provided. Had I been told that upfront, it would have saved substantial time and frustration.

Keurig brand and Keurig customer service are horrible. They said they would honor the warranty for the Keurig Crema that I’ve only had for a little over four months. They then said they had none available to send me. When I checked on the Keurig site the Keurig Crema was available. What scam are they perpetrating? I will continue to try to get answers. I’ll never buy a Keurig again. Horrible customer service. This is the second Keurig that went after having it a short time. Just garbage.