KeurigReviews of keurig.com

WORST CUSTOMER SERVICE EVER. I bought a coffee maker, in good faith, from them last night. It has been less than 24 hours. Today the same machine is $30 less. I called and asked for a price adjustment. I have not received the coffee maker. it has not even left the warehouse. Customer service told me "NO". I said "no, you will not give me a price adjustment" and they said "NO". I said will you give me a return label so i can return the machine when it is received, "NO"..... I want nothing to do with a company that does not know how to treat or talk to their customers.

I ordered a coffee maker from Keurig rather than ordering on Amazon, as I like to give companies direct business without the middleman. When I made the purchase, it said it would ship the next day, I would receive a shipping confirmation and I would receive it in 3 to 7 days. I never received a shipping confirmation and called and spoke to someone who could not understand me. Finally, she told me the item had shipped two days later than originally promised, although I never received shipping confirmation. This is why people use Amazon, and I guess I have learned my lesson.

I have owned multiple Keurig machines over the years and have spent hundreds of dollars on this brand. Unfortunately, my experience has been consistently disappointing. My latest purchase was a K-Slim coffee maker that stopped working completely after approximately one month of use. The machine is completely dead—not a single light comes on. This is not an isolated issue. I have experienced repeated problems with previous Keurig machines, including ongoing issues with the descale function that often fails to reset properly even when using the recommended Keurig descaling solution. To make matters worse, my recent experience with customer service was extremely frustrating. When I called for assistance regarding my K-Slim, the representative seemed to be reading from a script and was not addressing the actual problem I was describing. I repeatedly explained that the machine was completely dead, yet the responses did not appear relevant to my situation. Communication was difficult, and I left the call feeling that my concerns had not been heard or understood. She read from a script and kept talking without listening to my explanation. I have two inoperable Keurig machines sitting here on my kitchen floor—a big waste of money! After years of purchasing Keurig products, I expected better quality and better customer support. A coffee maker should last significantly longer than one month, and customers should receive meaningful assistance when a product fails. At this point, I have lost confidence in the reliability of Keurig machines and am disappointed by both the product quality and customer service experience. Based on my experience, I cannot recommend this brand.

Purchased the Keurig Cafe plus Chill unit just about one year ago. Used daily until today. One cup, then quietly nothing. Shut down. Wound up tossing it in our garbage. Will not replace.

Keurig's Customer Rewards are a SCAM! They entice you to purchase from them using REWARDS, that you accumulate with every purchase, then when you have enough, they give you selections to drop into your cart, to deliver with your existing order, EXCEPT once your REPLENISHMENT ORDER SHIPS, your reward IS REMOVED FROM YOUR CART AND YOUR POINTS ARE TAKEN AWAY - NEVER GIVING YOU YOUR REWARD. They did this to OUR BUSINESS of 4 years, time and time again. EVERY SINGLE TIME I REACHED OUT TO THEM, I WAS COMPLETELY IGNORED! I BLACK LISTED KEURIG from our Suppliers List!

First of all let me assure you if you have an issue with your Keurig product and have done all that is recommended online you will NOT get any further assistance from Keurig. They farm out their C.S. to foreigners that you can't understand and who will turn your entire issue into something that is not their problem to solve. 100% waste of your time.

I cancelled an order that was on autoship. We did not like the coffee and wanted it cancelled. Keurig shipped the order anyway. When I got notice a week prior that it was shipping, I went in and cancelled. Then another notice was sent saying it was shipping a day prior to shipping. I once again went in and cancelled on their site. Then I got notice that it was shipped. I called customer service and was told that I would get a full refund. Did not happen. When I wrote, I was told yes return this shipment at a cost to me. Not only return but make sure I used a tracking service. Are they kidding? I will never purchase or use Keurig again.

I purchased a Keurig bag in October 2023. I had been using it with no issues until the descaler indication came on. I had already purchased a D scaler offbrand product to be able to clean my Keurig. I attempted to do so following the directions to a T and it broke. I called Keurig and they replaced my item and this was in May 2025 I’ve been using the replacement and about a year since that replacement was sent. I am again dealing with the descale indication coming on however. This time I use their Descaler product. Once again following directions to a T and the Keurig breaks again I call Keurig to get a replacement and they tell me it’s “ out of warranty and they can’t replace it”but they just replaced it last year. They had the audacity to offer me a discount to purchase another item, but can’t guarantee me that it’s not going to be faulty. They do not stand by their products they have shotty business practices. I don’t suggest anybody purchasing a Keurig. If you do make sure whomever you purchased it from there is a warranty that comes with it. They don’t even offer you that when you speak to customer service. DO NOT BUY Keurig PRODUCTS! They are just like apple they create more products each year that work better than the original ones that they started creating were always faulty and meant to break so you can spend more money and buy another one