Keurig is a beverage brewing system for home and commercial use.
Keurig (keurig.com) has 467 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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ORDER # 241410569 ORDER # 241411472 ORDER # 241414115 ORDER # 241410180 ORDER # 241407991 ORDER # 241410569 ORDER # 241411472 ORDER # 241414115 ORDER # 241410180 ORDER # 241407991 Orders not canceled, not shipped, money is gone from my bank account ... After posted the review, orders placed 3 weeks ago, finally canceled !!!! Thank you, Keurig , for your incomparable business !!!
Courtney R.
If you make a return, you have to pay for the return postage. I tried to cancel an order within 5 minutes of placing it and they couldn't help me. It's obvious why giant companies like Amazon are unfortunately a better option than dealing with the company directly. I understand small businesses making you pay return postage, but KEURIG? An 11 billion dollar company? That's just ridiculous.
Miles44
The worst experience I've had ordering online. I ordered a keurig coffee maker from their website because with free shipping it stated it would ship in 1-2 business days and arrive in 3-7. Well after 3 days the maker has not shipped. I called customer service and talked to Juan and he told me NO the item ships in 3-7 business days (even though while I was talking to him I was looking at my account on their website where it stated 1-2 days) He assured me the coffee maker will be arriving soon. I was not happy with that so I asked to speak to a supervisor and was transferred to Lisa. She told me the coffee maker is on its way. I responded saying I was not happy and I wanted a refund. She told me once an order is placed they cannot refund me but since the coffee maker didn't ship on time I would not be getting charged and the order and it would be canceled. That last statement completely contradicts everything they had been saying as they had told me multiple times the coffee make would be arriving soon. I asked her about this and she assured me since the coffee maker didn't ship the payment will not go through. Suffice to say I will never be ordering from this establishment again and I urge everyone not to as well.
JP K.
I have purchased 4 keurig coffeemakers for family and 1 for myself since 2013. I examined the water reservoir on all 5. BLACK MOLD was present in all units. After a $200 lab analysis the results were: anaerobic black mold, a deadly toxin to living organisms. An examination of hardware of each unit revealed exposed electrical wires, corroded solder joints, cracks on plastic water lines. Keurig must post a Health Hazzard Warning or it should be taken off the market in the USA.
