KeurigReviews of keurig.com

I wish I could give them a zero. We loved Keurig when we bought our first machine years ago. The new ones are junk. The last one stopped working a week after I got it, they replaced it and that one stopped working as well. We like the pods, so ordered a more expensive one they said was heavy duty. They also said it had a 60 ounce water resivour, it only made two 10oz cups and we sent it back. Try Ninja - so far their machine seems far superior but $$$

The only element which Keurig has mastered is that of accelerated planned obsolescence. I have had three of their K-Classic makers in four years. The only aspect more assured than the machine failing is the 6 minute time to brew a f**king cup of coffee. Have I sought a better option? YES. Is there one, no. They have the lock on the market, and I will go back to making lots of coffee when this model fails in, say, the next three months. AVOID AT ALL COSTS.

Bought a $150 Keurig coffee maker for my daughter, a freshman college student it worked for 7-8 mos she googled and troubleshot I called customer service and was emailed that it wouldn’t be replaced after they told me it would I just had to upload. A photo of the serial #. I did this 4 times and kept getting denied for serial # photo. I told them we did not have the receipt anymore it faded to a blank page. They said it would still be replaced, in the end we sent the serial number 4 x’s and we were denied even tho we registered the machine. Idk why they don’t have the info you paid warranty on your registered account but you get emails about accessories and more products on sale constantly. It was a total rip off cant even reset it but ripped off and they only offer a new discount for a new one. Will never purchase from them again. And sharing on Social Media. Total rip-offs and many reviews of same feedback.

They are holding my money hostage making me pay $70 to ship a machine I paid $115 for after it stopped working 3 weeks in there must bc consumer protection against this it stopped working properly after 3 weeks. And they are refusing to cancel $400 in future coffee orders unless I pay $70 to get a $45 refund. Customer service was no help had to file a complaint

Purchased a Keurig from their own website within 2 months stopped working called them they sent refurbished one refusing to give me a new one. Ridiculous customer service would not put a supervisor on phone nothing but a waste of time and money model was K Supreme Plus

Buy a different brand. Keurig “offers” support through Chat, email or calling… but they won’t help you via chat or email. Both of those tell you to call. Not everyone has time to call and be on hold or to be transferred around. I reached out because my K-iced will only brew 2 oz before stopping. Then I have to lift the top, select the size again and brew 2 more oz before shutting off again. This has been going on for months and I’ve only owned it since Nov 2025. I had ONE response out of 6 months mails saying “send me your s/n, date of purchase and where so I can assist”. I don’t know where that person went but everyone else has been less than helpful. At this point, I’m out $100 and will be buying a different brand. After owning 5 over the years, I was excited about this one and doing iced coffee but the machine and customer service say “f you”.

I have owned three Keurig machines - two purchased, the last one a gift. None of them ever lasted more than two years. The quality of these machines is only matched in poorness by their customer service. My latest product - the K22 single cup - lasted barely 18 months. Just one day it stopped working. I contacted Customer Service who told me they would replace it if I sent them the receipt. Of course I lost it and have no record that I can find of its purchase. That's fine, I'm not blaming them for that. But when I wrote them asking for a little consideration, this being my third failed product from them, they wrote back a generic email that not only rejected my request, but didn't review my information. I gave them my name and address - they wrote me saying "next time provide your name and address." I will never buy a Keurig again and if by some stroke of bad luck I'm gifted one, I will put it in the regift pile for my least favorite person at the office.

I purchased the Keurig Descaling Solution and followed the instructions exactly as written. It directs the user to run 12 fresh water rinses to complete the process. After 5 rinses, the motor burned out on my Keurig. I called customer service and spoke with Nicole who informed me I was outside my warranty period. I explained this was not a warranty issue as this was higher than normal usage. She asked if I held 2 buttons down before descaling. I said no because it wasn't in the instructions. She said I should have watched the online video or called customer service before starting. I said if that was necessary, it should have been printed on the packaging. I figured if I purchased their solution to clean their product and followed their instructions, everything would be fine. She then said the instructions on the package were incorrect. I told her Keurig should recall this product and correct the instructions. Either way, I should not be held responsible for a situation caused by their company. She refused to connect me with a supervisor. She was more concerned about selling me a new coffee maker than making the situation right. Keurig has a lot to learn about customer service and I am completely dissatisfied with their product! As the saying goes, Caveat Emptor, Buyer Beware!