KeurigReviews of keurig.com

After using Keurig coffee makers for several years, I am sorry to report I had a very disappointing experience today. I called "troubleshooting" for my 6 month old KSlim coffee maker wouldn't start after the descaling process. He asked that I put another appliance in the outlet but the outlet wasn't the problem. He asked for the serial #900.2400.0058 164. He said the machine was covered by warranty and I would be sent a new machine. However, he said I would receive an e-mail (which I haven't received four hours later) which would explain that I would need to take a photo of the machine and the serial number and send the photo via email back to them. Faxes would not be accepted. I am an 81 year old women who is not computer savy. To say I am disappointed would be minimizing the way I feel right now.!!!

We purchased the K-Classic™ Coffee Maker - Black. This is the second unit like this that we bought. However, we cannot believe the poor quality of this maker as compared to the original one we purchased. It is far lighter (10#, 9.8 ounces on the first unit as opposed to 6#, 5 ounces on the new maker), It has no filter in the water tank and we cannot brew two cups of coffee back to back because the unit needs to stop and reheat the water for each cup. When I returned it, the shipping cost had to be paid by me. So, I spent $33.00 to ship it back. Never again will I buy anything Keurig.

I ordered a drip cup replacement. I received my package 3 days later and it was EMPTY! I called to get a replacement sent and was told that "they" had to "escalate" the call and would be in touch in 3 business days. Really!? The worst thing the US has ever done was outsource any type of customer service call to other countries where the "agent" can't even speak broken English, have no answers to anything, and have no authority to make any decisions. This company is a joke! You have taken my money and never delivered your product!!!

Since September 8th, 2022 I've been sending photos of my Keurig machine for replacement but support constantly says the images are not received. Finally on October 21st they responded saying that the photo is missing the case number. So since then I've been submitting the new photos to support. Due to all the trouble simply sending photos to them, I've asked to confirm receipt of my email. I only get an automated response. I'm about at my wit's end. At this point I don't even care if I have a Keurig machine. I don't know what kind of automated customer service software they're running but I think it's time for an upgrade.

I am beyond angry. Last straw for me and I just threw my keurig single serve out the house into the garage and it smashed into a thousand pieces. I bought this one the end of June 2022. I paid for extended warranty too and they wouldnt return it. Aug 1, 2022 the Keurig flashed the descale. Really? After 1 month? Ok, bought one- it cost $15.00, and it did nothing. I restarted it several times nothing. Went on vacation and came back it was working. Sept it started again and I bought 2 more descale ($30.00) and they did nothing. Did your know it is citric acid? I called and complained and they asked if I descaled it correctly??. They decided to send me one descale in the mail and would talk me through the directions in case I did it wrong the first 3 times. Please call back. Received it and called the company. The woman I spoke to almost laughed at me when I told her the first guy wanted me to call and that they would walk me through descale. Whatever. At this point I'm not expecting much of anything from Keurig at this. But more than a dozen times it stops working since Sept 2022 and I have to go work without my hot beverage again and again. I tried to return it to Walmart where I purchased it and they wouldn't take it back with a bill and plus I paid extended warranty too. I am disappointed and angry at Keurig, why can this not be fixed? It must be an issue with alot of machines. I use it 1- 5 times a day. I am also angry at the place Keurig lets sell their products. I bought it from, Walmart and they would not return it, because I didnt have the box. It supposed to have a year warranty. What is the extended warranty for anyway and more importantly I am angry at myself for buying yet another Keurig. Three before this one, 2 just stopped working and they were high end ones. Not happy at all. I enjoy the ease of popping in a K-cup and pressing go. But the grief and frustration is beyond annoying. NOTE: all water into this is bottled water?

We contacted the customer support # at Keurig in August because 2 of our Keurigs "died" within months of purchasing. The rep was very polite. Told us to send photos of the Keurigs, including the serial number on the bottom. Add a handwritten (?) note with our contact info, etc. We did except we typed our contact info and included it in the photo Nothing......nothing....So we emailed again in Sept and were told we would need to send photos of the WHOLE Keurig and a handwritten note. So we sent another email with photos and HANDWRITTEN contact info. Today we received an email from Keurig telling us we will have to SEND our Keurigs to the company. It is hard to believe that companies like this continue to thrive. What a bunch of liars and cons!

I am a slow learner. I have bought three of these things and two of them quit working after a little more than a year. The third one is still under warranty, quit after 6 months, and I'm fighting Keurig about their ludicrous requirements for information on the unit before they will send me a new one. We'll see what happens. Never again. Man, they do have a bunch of negative reviews!

I purchased many Kreuigs and loved everyone EXCEPT the Kreuig Supreme. 1-2 mo it breaks I get it replaced then it last again 1-2 mo before issues with it like steam, smoke coming out add water lite when it full. Now they are giving me a hard time replacing it. It’s defective and they won’t listen. I had to bring my older version Kreuig out now. Customer service had me send 6 emails with photos and they said the photos aren’t legible.