KeurigReviews of keurig.com

Less than a year My Father bought a Keurig K-Compact Single-Serve K-Cup Pod Coffee Maker less than a year ago at Walmart. Coffee maker doesn't heat up and making all kinds of noises. I call customer service on March 5, 2023 spoke to one representative she said the product was discontinued because it was defective, then offered me a 20% off coupon towards the purchase of another on their website. I disagreed after stating the unit was less than one year old and I was a long time customer of their products and that her offer was unacceptable. Then the representative had another rep talk with me, he told me the product was not discontinued and asked if I had a receipt. I told him my father did not have it. He told me the product was manufactured in 2017 and since there was no receipt they go back to the date the product was manufacture and he can only offer me a 50% discount on one purchased on their website. He also told me that this model was no longer available and that there is no warranty being offered. However I seen today this day March 6, 2023 on Walmart.com and from three other retailers selling this model. It is also selling on Amazon, and Overstock. How can retailers sell a product where the manufacturer doesn’t warranty a product? Very Upset and Disappointed hopefully no other person purchase this product and then finds out when the product goes bust within the year the manufacturer doesn’t honor their warranty on their product? Also the second rep told me he would have corporate call me. The way the whole conversation happen I am not holding my breath. Do yourself a favor and purchase your product from a reliable manufacture. And what's funny Keurig claims their Keurig® brewers are high-quality appliances and, with proper care are intended to provide years of satisfying performance!

We have also used keurig coffee makers in the past, but we bought one of their new style coffee makers in October of 2022 and 3 months of use and it started having issues. I tried descaling it several times and did everything their trouble shooting told us to do and it just got worse. I called to try to get them to fix it and after much time of them telling me what to do, I then sent them all that they required. They rejected my request to have them fix it saying "We could not process your request due to one of the following reasons: • No delivery confirmation indicating that the order has been delivered from Amazon". I had sent them the email from them saying my unit for the order had been delivered, (I sent them their email of the order too). I then responded to that rejection and asked them what should I send in place and asked for an example. I received no response. I will never buy a Keurig product again.

Terrible customer service. I have wasted hours on chat line, e-mail, and now 45 minutes on the phone to the Phillipines to straighten out their errors in a starter kit commitment to purchase 16 boxes of coffee over the course of a year. I had done so, but they have no record of it,.....Even though the purchases are clearly on my account through their own website. They want to just keep sending you coffee on a scheduled basis, and hope you forget about the original commitment. Their coffee makers have clearly gone down in quality over the past few years. They only last 1/4-1/2 as long as the earlier models. Now, with this admin and customer service failure, I give up. I'm not doing Keuring any longer.

I have bought multiple Keurigs and they’re not cheap!! They do not last for me!! I use it all day long and it just can’t keep up!! We use only K cups so it’s not that!! I’ve descaled them multiple times! I’m very very upset and have decided to go back to a normal coffee pot! It makes mad sad because I wasted a lot of coffee until I started using the Keurig! Saddens me they can’t keep up for what they are used for

Their customer service is horrendous and their corporate department is worse. I wish i could give 0 stars.

I have botten two Kuerig Coffee Maker's. Both junk and they were bought brand new at Walmart. Yes Walmart will exchange the units but once your past the date of exchange if you need a warranty repair good luck because the people who deal with that will not help you.

Our 2nd Keurig double brewer just died, in a total of 3 years. Each lasted just over its 12 month warranty. So $450 in 3 years on coffee makers and we are back to nothing. In addition to the crazy expensive $$$$ keurig k cups we have purchased over the years (5-10per day). We are done with Keurig, after being told by warranty service that we were just outside the warranty window again and there was nothing they could do except a 20% discount on a new unit. My experience is that these are made to last 15 months as they both stopped working at around the same age. Time to switch to a different company. Keurig products and the response from the company has lost me as a loyal customer.

I purchased a Keurig duo a couple years back factory direct off eBay site. I had 3 replacements that all malfunctioned. I was then told that they will not replace it again. So I'm out roughly 180.00 dollars just to use a Keurig for just under 2 years to be told oh well. No I'm sorry for your inconvenience or any common courtesy. Customer support was really rude. Ive since bought a mr coffee with no issues for 30 dollars. Don't waste your money, believe me, it only looks good and is not worth it. Especially their customer support. I'm so annoyed with Keurig. Their warranty is a joke it doesn't mean anything. Thanks Keurig for another dissatisfied customer!!!