KeurigReviews of keurig.com

We have auto delivery which is fine, BUT this order was damaged and all the starbucks pod boxes inside were damaged and open. It appears the outer box had something heavy placed on it, crumpling the box, tearing it and causing the tape to come loose. I called customer service and, of course had to speak to someone with a heavy accent, to resolve this issue and was told it was not Keurig's issue, but starbucks. I then did a live chat and am now waiting 3 days for a resolution. Keurig apparently didn't want to be responsible for the damage. The shipping box is not being packaged as it was in the past, to protect the merchandise. We are discontinuing our shipment with Keurig because of the horrible customer service and will now get our pods from another place and for a cheaper price. FYI, Keurig is replacing the damaged order and will arrive in 3 to 7 days.

Unfortunately, I am done with Keurig. Bought a new K-duo special edition a year ago. The individual cup side stopped brewing a cup of coffee, even though I use bottled water, their descaling solution and water filters (and faithfully use). I tried every trouble shooting tip available from Keurig to no avail. So today, I called their customer service, and spent 39 minutes on the phone going through their troubleshooting tips again, on phone with an agent. At the end she told me the machine needed to be replaced, I was one day out of warranty and they would be happy to offer me 20% off a new Keurig machine. Said no thank you and tossed it in the trash. Then I purchased a Cuisinart. I have found their products to be better anyway, more reliable and they offer much better customer service should you need it. Don’t wast your time on a Keurig unless you want to by a new one every year!

IF there was a no star rating for this product and company, I will definitely click on that. Keurig has no quality control for their products, meaning your coffee maker could last few months to a year plus tops. And when you make complains about it to customer service, they offer little to no solution especially if you are out of your warranty. I have had several coffee makers and even the very low cost coffee machine for around 29.99 are more effective and last longer than keurig. Company is now a joke and their products are sib standard.

This company is a joke. Not even 4 months old smart coffee maker for $250 stopped working. Contacted customer service. Was told to send 2 photos, one of the serial# and ne of the coffee maker with name, date and claim# and after approval new coffee maker will be mailed and in the meantime I have to ship the broken one back. Unfortunately my photos were not good enough and got denied. Submitted new photos, the same story. Was told that my broken coffee maker needs to be shipped back first and inspected!!!! What a joke. Never again Keurig!

Do not buy a smart brewer from keurig. They are not worth the money. You will continue to waste your kcups due to not brewing properly. & don’t try to descale it, it will burn it up. Customer service is a joke.

This is the worst company ever! The worst experience I’ve ever had with any product, you need to improve your customer service staff and their capability as to what they do, for example, I needed to update my address and confirm the address on my order. They didn’t have access to any of the information, and could not get into it. Which doesn’t make any sense due to them verifying me. I wanted to cancel the order due to them not being able to confirm the order and they were not able to do that.. they couldn’t troubleshoot or fix a machine so they always give me calls backs, I don’t want nor need any callbacks what’s the point of having a customer service center if they can't service their customers? They have poor connections and can’t speak proper English. There are so many problems with this company that you investor should reconsider your money and put it in better places! I had another problem where my machine was not frother or producing my coffee correctly and the lady informed me this was a new machine and they are still testing I out, so I had to figure it out on my own, she sent me a replacement frother, it worked for a while and blew my machine. I had to call serval times and place serval complaints to get a new machine, and I was still within my warranty, I only had the machine for about 5 months and they didn’t want to help. The machine has a 2-year warranty on it… Keurig needs to work on keeping their word with their customers and being come customer friendly, they want returning customers!!! Mr. Coffee works better than this and it’s a cheap company, I only purchase Keurig due to the name and I’ve seen the negative comments and ratings this company had and ignored to try it out on my own!!!

Bought keurig. It broke after 5 months of household use. Tried to file a claim on the warranty. Completely useless. I sent pictures on 5 July. They said never got them. Spoke today with them. Now they changed the process. Easy solution. Go buy a new one. Same model same everything. Return the broken one.

I got a Keurig mini as a gift and it never worked correctly. It would not recognize the water level and start the brewing process everytime and sometimes coffee was cold. It was erratic in how it worked. I finally had enough and smashed it on a rock in my yard so I guess I got a little satisfaction out of it. Don't get between me and a good cup of coffee. What a piece of junk.