KeurigReviews of keurig.com

### Title: **Absolutely Terrible Customer Service** I am extremely disappointed with Keurig’s customer service and, after this experience, I cannot recommend buying from them. I originally ordered a coffee pot that turned out to be the wrong one. I called Keurig, explained the situation, and ordered the correct replacement. I was specifically told that a **return label would be emailed to me** so I could send the original coffee pot back. The replacement arrived and thankfully it was the correct one. However, the return label never came. I called Keurig again, only to be told that **Keurig does not pay for return shipping**. This was completely different from what I was told during my first call. Had I been told that upfront, I could have made an informed decision about whether returning a $25 coffee pot was even worth it. I went to UPS today just to see what it would cost to return the coffee pot myself. **$21.** That's $21 to ship back a $25 item. So because of Keurig's poor communication and unwillingness to provide a return label for a replacement order, I'm essentially looking at losing almost the entire value of the original product just to return it. What makes this even more frustrating is that this wasn't a case of me simply changing my mind. **The original item was the wrong one, I contacted Keurig to get the correct one, and I was told a return label would be provided.** Then, after the replacement was shipped, the story changed. For a company as established as Keurig, this is an embarrassing level of customer service. A $25 coffee pot shouldn't turn into this much of a hassle, and customers shouldn't be given conflicting information by customer service representatives. I will absolutely think twice before purchasing another Keurig product, and based on this experience, **I would not recommend Keurig to anyone who expects reasonable customer service when something goes wrong.** Do better, Keurig.

I order tank for my keurig and the send the wrong one went I want to returned back the say I need to pay from my package to returned and the return cost more they I pay for the tank this ridiculous I was trying for them to pay for the return they denied Iam so mad because I ended throwing the tank on the garbage and throwing my keurig on the garbage because where Iam going to found another tank Iam so sad w this company

I wish I could rate ZERO STARS. Got the Keurig 2550 commercial system. Had to order 32 boxes of coffee to get it for a decent price. It worked MAYBE 2 months and then started leaking. It ruined the coffee center it was on and their customer service was completely awful, from the call in prompts to the actual people I spoke with. They had no answers and I am still waiting for an answer and it's over a week. I am losing business and I have to replace the coffee center (the leaking happened overnight) and I have 32 boxes of coffee with nothing to make it with. SEND ME MY MONEY BACK and I will gladly give you back this piece of trash. I am USUALLY a pretty understanding person but I am now beyond frustrated and I hope noone else experiences this bull.

Cheap plastic coffee machine breaks after 1.5 yrs — (Keurig’s new reputation) customer service offered me the opportunity to replace the unit at a price HIGHER than Amazon!!! I tried to explain to them that they are not coming close to making me whole — and they couldn’t have cared less. Keurig’s website customer service is even worse. They lie about trying to call me and basically, couldn’t care less. NEVER AGAIN KEURIG.

Do not buy the Keurig Mini single serve from Amazon! It is a piece of junk! Mine stopped working after one month and the day after the warranty ran out. I called Keurig at -1-866-901-2739 and spoke to Santa Maria (probably not her real name) a customer service person who told me it was my water, then she told me not to use filtered water, then she told me it was because I didn’t use bottled water. Then she wanted to send me a coupon for Keurig pods, which I declined because my Keurig no longer works!!!

This our 4th Keurig machine. First 2 were bad, the first one was replaced and we bought the second one new but it didn't last too long. We were lucky with the 3rd coffee maker it lasted 8 years. Now in July we had finally buy new one because it started leaking too much water. Now we bought K-Supreme plus. It started having problem with not brewing the full size selected and asking to add water when the reservoir is full. They have the wrong website printed in the brochure, and then when filling in my email address on the support page it keeps saying it's the wrong email format. When I used different email address it kept saying that the confirming email didn't match. I tried using the live chat but it doesn't work either.

I purchased a Keurig Mini Single Serve Coffee Maker in March 2026. I followed the cleaning instructions supplied. After two months of regular use (2-3 brews a day), the unit simply stopped working. It was still under warranty. I contacted Keurig Customer Service and the unit was replaced. The second unit lasted less than a month. This is a product that retails around $50.00. I'm not sure how Keurig can charge this much for such a poor unit. I am now more than content to use a Mr. Coffee maker that cost me about $35 dollars. I will never ever by a Keurig again. I learned my lesson.

If I could give Keurig zero stars, I would. I've spent thousands of dollars on Keurig products over the past 10 years for my home and business. Just 18 months after buying a $200 machine, it short-circuited, poured thick smoke from the K-Cup compartment, and died completely. I had to unplug it immediately to prevent what could have become a house fire. Had I started it and walked away, my children and pets could have been at risk. Customer service showed no concern and simply offered 25% off another machine because it was six months out of warranty. A company that stands behind its products doesn't ignore a potential safety hazard because of a warranty date. I bought a Nespresso instead. Keurig didn't just lose one sale—they lost a loyal customer. A coffee maker should last longer than 18 months, and it should never fail by filling a home with smoke.