KeurigReviews of keurig.com

I got a Keurig K-Supreme Plus coffee maker in December 25th of 2023 as a Christmas gift from my wife, it died. No lights, LCD screen doesn't show anything. Outlet was fine bean grinder works fine in same outlet. Called Keurig support, they won't replace it since I can't show receipt. My wife has been out of state tending to a very sick friend and doesn't have access to any receipts. So Keurig would only offer me 20% off a purchase of a new Keurig. This is NOT support. I had a Bunn coffee maker it developed a leak 2 years later and called Bunn and they replaced it free. That's customer support. A happy customer is one that talks positively about things. Keurig will not support their products, they do not support sustainability as they build throw away products. Look at reviews on Keurig site, the 1 stars are valid. This product should last more than 4 months.

The Keurig Company is a JOKE!!!!! After talking to them and numerous calls for ten days and after sending the proof of purchase, the copy of the receipt and photos by email they still bull crap me and every phone call they would say a line like: Sorry unable to hear you and disconnect the call. My Keurig stopped working after only a few months. It was still under warranty. This company doesn't deserve the one starr, but I had to pick one in order to give this review.

Their customer service is a joke. The AI chatbot cannot understand basic inquiries. And the humans (when they finally join) cannot read either apparently. If you're unhappy with a product, you're stuck with it. Just unsubscribed and will never buy from them again.

My Keurig was purchased 2/14/24 and died 4/27/24. Getting any satisfaction from Keurig customer service has been nonexistent. I returned the item but no response from Keurig. Apparently they don’t honor their warranty.

I have placed 2 orders of ground coffee with Keurig and both times the bags of coffee were open, the first box that arrived had leaked so much coffee in my home that it took over and hour to rid myself of every coffee ground. The second box came with about a pound of tape covering every spot that coffee could leak out of. I have not even opened the box because all I hear is loose coffee grounds. I was actually going to do an auto shipment withKeurig but after getting 2 bad shipments in a row, I WILL NOT ORDER AGAIN EVER!!

I have been given the run around with Keruig. They are the worst to deal with. They insist on handwritten letters and not typed letters. They claim your photos are no good. They find every excuse they can to not stand by their products and do what they tel the customer they will do. Never by a Keruig Co coffee maker. The customer service and horrible. This all started April 13, 2024 when my keruig stopped working after a year and an half. I called customer service and it had been nothing but a run around.

WORST COMPANY , ISSUE IN THERE SYSTEM AND THERE CUSTOMER SUPPORT SAYS TALK WITH YOUR BANK FOR PLACING ORDER , STUPID

I bought a new kurig machine two months ago the coffee is bitter and undrinkable. I called customer support three times and could not get a solution. Avoid this product line at all cost.