KeurigReviews of keurig.com

Customer service nightmare. Do NOT do business with Keurig!!!!

Unhelpful patronizing unfriendly deceitful agent. I am trying to be positive and make a helpful review 😡

Horrible. Just horrible. They do not honor their warranty and are very obstructive. 1 rating is too generous.

I register my product on 12/26/2023. SERIAL # 28.B100.0030253 DATE REGISTERED 12/26/2023 It does not connect to the internet. I checked with my internet provider and every thing is working perfect. Sometimes the machine will not even turn on. Keurig than said it was my electrical outlet.My electrical outlet works. They say they can not replace my unit because I have no receipt. I did not know I had to keep my receipt once I registered my product. They do acknowledge my product is registered. They also said they was going to send a box of free pods and they could not even send them to the correct address so they were returned and I still have not received them. Than again what good would they do since their machine is not working and they really do not care about their loyal customers. Or I should say I was a loyal customer of theirs, but not no more. They were a good company to deal with 10 years ago, I will not be using them anymore and would suggest to anyone who is looking to purchase a Keurig look else where.

We bought a Keurig K910 from Walmart six months ago. Recently the power on the machine stopped. We then researched the machine and learned lose of power is a common problem for this model. When we called Keurig customer support, the rep and her supervisor said Keurig will not honor its warranty without the original receipt, which we did not keep. I believe this is Keurig’s way of not having to honor its warranty, causing its warranty to be a sham. We have bought many top end Keurigs before (the K910 is a cheaper model) and plan not to ever purchase Keurig products again.

I'm a long-time customer of Keurig about to leave them as a customer. I'm also a PhD-level expert on ecommerce. Each new Keurig website design is worst than the last. Trying to change my Auto-Delivery today was a real, slow pain. I lost thousands of old loyalty rewards points because they used to have nothing in their old rewards catalog that I needed or wanted. Now, I've lost rewards points in their new loyalty program before I knew they expired. Loyalty points expire pretty quickly, apparently. And they are not automatically applied to your order, nor does an order have a place to add items you want to buy via the new loyalty program. Well, now my loyalty to Keurig has expired. The chat bot was useless. They did replace a Keurig that broke because I followed their directions and used their descaling solutions. I guess I was lucky on this exchange. I found out online that many customers have had this problem. Vinegar works great. However, their descaling liquid damages their machine. In my experience, this company is going down hill in terms of quality and customer service.

My coffee maker stopped working before my year warranty. I spoke to the representative about it and they said they sent an email and for me to respond to the email with the required documents. I did but after about 7 tries and another email it was not successful. They said that they were not getting a email from me even though on my end it stated the emails were delivered. They told me to then just send the coffee machine to their company with the required documentation. Then they will send me my replacement. I just received an email stating that they received my machine but no documentation was in the package; so they can not process my order. Which is not true because I know for a fact I printed all documents from my printer and put them in the package. I emailed them to let them know that I did place all documents with the package. I also called them to let them know. They stated that it has to escalate to corporate and I have to wait for them to contact me back. I am very upset about this back and forth. I am happy I paid for an extended three year warranty through Walmart because if anything happens in the future I can communicate with a company that actually does right by their costumers. Instead of making false allegations.

Would like to give zero stars. Purchased a brewer on 09/29/2023, went out March of 2024. Called Keurig for warranty, and received a replacement brewer April 2024, with immediate issues. Called Keurig, received a second replacement brewer on 04/08/2024. In May was making loud noises, lots of smoke coming out of the top by the K-cup holder, and will no longer power back on. Always cared for brewers per the manual, outlets in working order, water reservoir filled properly, and new K-cup. I called, and after fuzzy, hard to hear, and disconnected calls placed to South America, requested a refund. Advised a refund was initiated on 05/17/2024. I now received an email that Keurig is unable to give me a refund unless original brewer was purchased through them. I provided all requested information prior to first replacement brewer, including proof of purchase/receipt from a Target store. Warranty indicates to not return brewer to a retailer, but to call. I called, and was advised to dispose of the original brewer. I just want my money back to purchase another brand brewer that functions/produces coffee as it should. Disappointing customer service. Warranty is worthless, replacement products have no use. There should be concern that this product may have safety issues.