KeurigReviews of keurig.com

I ordered I few products right before Canada Post went on strike. I called customer service after 10 days of my package sitting at the Canada Post warehouse and asked what we can do about it. Can we use a different transporter? Can we cancel the order? No. Keurig Canada doesn’t do anything to help. On the same day I ordered a product from another company who usually only uses Canada Post. Guess what? They adapted, switched to a different courier and my order is on the way. Funny enough, Keurig are still promoting for Black Fridays and for their auto delivery plan but stay away…you will get your order only when the strike is over.

Received a K-Supreme as a gift. Always used filtered water, changed charcoal filter every month, descaled every other month. 10 months after ownership ( and by serial number confirmed by overseas customer service agent still under warranty) I get the code 11. Agent said it's under warranty by serial number I provided and need copy of sales receipt. When I explained it was a gift and no receipt or box still exists, I was advised best they will do is offer a special price of $141.00 for a replacement. This is not unusual apparently and despite my plea after having 2 other Kurig machines, both fail just out of warranty they refuse to accept any responsibility for their defective product. BBB reporting garnered a reply from Kurig corporate of " were sorry a receipt is necessary for warranty validation". Even though I registered my machine on the web sight the refuse to honor their warranty without receipt. Buyer beware.

The app is just as much of a junk piece as the $300 coffee machine that can't make a cup of coffee. The app can't connect to the junk piece piece of garbage

I stay in a few hotels that use the small Keurig portables. What a waste of time and money, none l mean absolutely none of these work based on the visual instructions. I would not buy less want one of these in my home. My time is valuable and these coffee makers are a waste of my time. I have reported my concerns several times to the hotel management staff.

Had it less than a year with a receipt and do not get a replacement!!!! I sent them everything they needed! What a waste of money - never again

I would give a 0 but it want let me I had it for 1 year and it quite I call them and they want to sale me another one hell no it's junk stay away from keurig they don't stand by the product they sale

What a disaster Keurig is from a customer service stand point. We ordered a coffee maker about two weeks ago. We never got it. Look at the tracking number from UPS, it’s been lost. Asked them to cancel the order, they said no. They put you on hold several times and disconnect you. They pass you to another service agent who can’t do anything. Reversing the credit card charge is our only alternative. What a disgrace!!

The coffee machines are low quality and conveniently break a month or so after the 1-year warranty expires. They refuse to replace the machine and you are forced to order another one if you don’t want to waste all the k-cups you still have. I am now on my 3rd machine in 3 years and this was definitely the last one I will even purchase from them.