Keurig is a beverage brewing system for home and commercial use.
Keurig (keurig.com) has 467 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Joanne O.
Ordered pods on Nov 27 and it shows shipped UPS but never sent. Called customer service twice and no one can give me an answer as to why they haven’t shipped. They sent a coupon for two free boxes that’s useless if they don’t ship. Stay away from Keurig!
Michelle H.
Purchased a Brew and Chill from my local Walmart 10/23/24, it broke 12/09/24. It didn't even last two months. I filed a manufactures warranty claim this afternoon and submitted the serial number and a photo of the original Walmart receipt as instructed. I received an email from Keurig this evening stating my claim was denied because of the following: My serial number is not valid. (It is on the back of the damn machine.) Proof of purchase is not valid. Proof of purchase shows a purchase date outside of the 1-year warranty. Proof of purchase states brewer was purchased "Used." Proof of purchase provided is not from an authorized retailer. I called the Walmart I purchased it from and the on-duty manager denied they sold used Keurigs to their customers and were certainly an authorized retailer. I opened a dispute with my credit card and hopefully they will take care of me. This was my first Keurig, and I will NEVER, EVER buy another Keurig again.
Sam S.
The worst customer service in the world I ordered coffee on 12/03 and because they have 3 warehouses It was 3 different shipments and still haven’t gotten the 3 rd box which they can’t find in there system. Of course they farmed out customer service to another country with the people being too stupid to listen to what an American is saying to them. Never again will I have anything to do with the Keurig company
Flora M.
I don’t even want to give one star, but that is not an option. We purchased a k supreme + coffee brewer last January. I called Keurig and they informed me that I was just out of warranty, so they were unable to replace it. I asked that they send me their basic/ cheapest model just so we could have coffee and we would send the broken Supreme + back to them as proof that it broke and all they offered us was all the same discounts and offers that anyone can purchase online off their website. Never purchasing a Keurig machine again! Thanks for nothing Keurig.
Terri W.
Horrible company and there is absolutely no customer service whatsoever. I have been doing their auto ship for several years, but this one was shipped to another address in another city . I have called 12 times to customer service and all they can do is tell me someone will call me back. They’re reading from their script and they are unable to speak English very well at all. Still no return call from anyone so the only option I have is to dispute the charges on my credit card. Hopefully Discover will remove it.
gudgelcl
worst service around. they farm out to india and everyone struggles. it took 6 hours to register my latest coffee msker, and the bot is brokem
Cookie B.
I bought a express kuering at Walmart and it only lasted for 5 cups of coffee. I paid cash and lost my receipt so they did nothing to help me. I think to keep customer loyalty they could have had me return it and see that it was a new machine and offer a replacement but they did nothing. They did confirm that I have a machine that does not work
Vicki F.
The convenience is not worth the price or the environmental impact. We have owned at least 4 Keurig coffee machines. They consistently fail in 1-2 years, and Keurig does not stand behind the product. Warranty is for one year, and there is no repair or recycle service. We are just one household, but in less than 6 years, we are now responsible for 4 hunks of plastic and metal going into the landfill plus about 10,000 k-cups. Never again.
