KeurigReviews of keurig.com

We bought a Keurig Duo last Spring. It started out fine until we started getting dribbles of coffee on counter when we brewed pot coffee, and the carafe would leak on counter pouring coffee. Could never find a way to eliminate this issue. We called support and strangely they sent out an entirely new Duo for this problem. Unfortunately, it did not solve the dribble problem from carafe. Trying a few things found online to no avail I ordered yet another carafe hoping maybe it would have a design improvement. Nope, same old dribble on counter pouring. Now we are dealing with a noisy brewing machine, even after cleaning and not very hot coffee to boot. For a company built around making good coffee I am certainly not impressed by the Duo. I mean, they can't even design a carafe that doesn't leak all over the counter. I cannot remember any coffee maker previous that we have owned that would leak coffee on counter while pouring. We now resort to placing a rag in front of coffee maker, so we don't stain our countertop with coffee. As for the single serve, it makes OK single cup brewed coffee. No doubt the bigger the size you select the weaker the cup of coffee. We have learned that just because Keurig became very popular with the quick brew single cup makers. Doesn't mean they know how to make a good pot of coffee, or good tasting coffee that is hot in general. It's a quick brew system that produces marginal coffee at best. Also, we have hard water and so we do have to descale more frequently. The Keurig descaling is a process too that is more involved than most coffee makers. Keep that in mind as well.

I received the Keurig Supreme Plus as a Christmas gift in December 2021 (since I had owned one previously). Registered my product on their website and it was working fine until recently. It just stopped...no matter what I did, it wouldn't brew coffee, only water. Used customer support chat--got nowhere. They went through typical 'troubleshooting' crap that's obviously listed on their screens. Then they told me to call, which obviously goes to some support line out of the USA (nice--the former 'Vermont" company outsources). Many, many frustrating minutes with the rep basically throwing blame on everything from the type of water, to improper descaling. Next step was to 'prove' I had this coffeemaker (remember--I completed the online warranty!) including sales receipt, a picture of the coffeemaker with a white poster board with my name, address, phone and today's date, photos of the serial ## (which I gave her on the phone). They said they'd send a replacement if I completed all their tasks. I received an email that the serial number wasn't legible, so they cancelled my replacement. What's the point in a warranty if you're not going to honor it. This was a $230.00 system--next time, I'll ask for a cheaper model.

Never had this problem with any of my Keurigs Coffe spits on the counter and always coffee grins in the coffee. I do clean between descaling but still coffee grins.

Worst Ever ! Beyond frustrating.. My brewer needs to be replaced. They have you jumping through their hoops trouble shooting, descaling, and avoiding the situation. Called four times and got disconnected 3 times.

I wanted just to order some Green Mountain coffee! French Vanilla Decaf pods. For the wife instead of searching a location! BE CAREFUL! I avoid sites that save payment information and their site does! No easy fix exists as the person who answered the call to remove my info didn’t offer anything!