KeurigReviews of keurig.com

Keurig supreme stopped working. Called CS. Verified unit was still under warranty. Sent screen shot of proof of purchase. No reply. Called back 4 day later. CS could not read purchase price on screenshot. Sent new screenshot. CS still could not read price (blurry). Sent screenshot of only price. Now name, address, and model are blurry. CS requested that I send new screenshot. Finally just gave up.

STAY FAR AWAY FROM THIS COMPANY. Thank goodness I ordered this machine from Amazon. I ordered this coffee machine approximately 1 month ago from Amazon. The plug was defective. I called Keurig and after sending the requested info, they informed me that they would not honour the 1 year warranty . When I called them they would not give me a reason why. I called Amazon, they took care of it and will be issuing a refund.

Received a new K-slim Keurig as a gift on April 5th of this year. Brewed fewer than 30 cups of coffee with it when it stopped working. Strong smell of "burnt" electrical components and then dead. Called customer service who refused to replace it because I won't ask my friend for a receipt. I have proof of the pods I bought on April 6th, but they won't accept that. "Supervisor" was worse than the first CR rep- just kept trying to sell me something. Their product is clearly defective, and under warranty, but they refuse to honor that. Horrible experience!

I have purchased three different models of Keurig. None of worked for more than a year. The carafe only lasted the longest, one year. The two Duo brews lasted 8 months and 5 months . Just not worth the money. I received no refund or replacement. I will not buy this brand again

My issue was with a return of one box of coffee pods. It was an act of congress to get anything done. I had purchased the same coffee pods many times and I basically got a bad batch. I was also doing auto delivery and had no previous issues. You wouldn't believe what they put me through to get a refund for just the one box. Then I found out after jumping through hoops that the free box they gave me a coupon for was the refund, which I thought was a nice gesture for all my troubles. Pathetic! They need to look at Chewy or Chick fil a to work on their customer service. What a pain, and they obviously lost a customer who would have been loyal.

They offer a deal, but only if you subcribe. Classic bait and switch tactics.

AVOID AT ALL COSTS! If you don't, it will end up costing YOU. I took advantage of a "good deal" on a starter kit. Part of this "deal" was that coffee would be delivered periodically. I didn't need it as often as they wanted to send it to me. I tried canceling an order recently and they refused to cancel it. I had had it by that point and canceled my subscription. They told me I would be charged the full balance of the machine that was part of this "deal". That would be $150. I confirmed at least 3 times on the phone with them. They charged me while on the phone with them (at my request). I was charged almost $200. I told them they charged me incorrectly. The first excuse was that I was also being charged for the coffee that didn't ship; an order set to deliver in 3 months! That would be 3 months AFTER I canceled the subscription. The second excuse was that it was that it was the taxes for my state, etc. I asked why they told me the total amount would be $150 and didn't mention taxes. *Silence on the other end* and then said, "I'm so sorry for the inconvenience." Next, not only did they refuse to cancel the coffee but they charged ME to return it to them. You can't simply return it either. Once the shipment arrives, you have to call them to start a return. I called, received an email that gave ridiculous instructions to follow. For example: You MUST include 2 different reference numbers on the shipping label or you won't get your refund. I made sure they were on there. Tracked my return. Delivered 4 days later. Email said return would be processed within 7-10 business days of receiving the return. Today is day 12 (liberally). Technically, it's day 14 but giving them grace around time. Why? I don't know. Called them this morning. They double checked my tracking number. Came back on the phone to tell me that since it's been returned, they will process my refund within 7-10 business days. "Is that okay?" they ask me. I said, "No. I've held up my end of the deal the whole time and Keurig has consistently dropped the ball throughout my experience with them. This is unacceptable. I was told and it's in writing that you will process the return within 7-10 days of receiving the return. It's day 12. This needs to be fixed immediately." I've since been escalated to their specialty team who's supposed to call me within 1-2 days; again this is completely unnecessary and unacceptable and the antithesis of how any customer should ever be treated. This is BASIC service and they completely failed the entire way through. I will never ever purchase anything from Keurig again. If you're reading this, I strongly encourage you find an alternative. I'm a big fan of Bunn. Go with Bunn. I wish I had read these collective reviews before trying to take advantage of the scam masquerading as a deal. Save yourself the headache and walk a WIDE girth around anything Keurig.

I have had the one cup/full pot Keurig that was not cheap for 8 months. The descale came on within 4 weeks of having it and even when I descaled 5 times every session with purified water (all I ever used on it) it refused to go off. Grounds were consistently in the single cup and it stopped working at all. Now the full pot maker took a dump. I replaced it with my tried and true cheap pot after putting it up for the new Keurig. Never again. This is garbage and definitely not worth it.