KeurigReviews of keurig.com

Dimensions were off between website and my coffeemaker which arrived. Spoke with someone who said she would send/ email me labels within three days. Spoke to another person days later who said she was escalating it to a manager . It’s now six days later and haven’t received labels. Tried using online contact form and got error code. Chat option doesn’t work . Horrible horrible company.

Ordered a K-Duo 12/15/24 from Keurig, received 12/17, placed in service 12/24. Desired to replace a fully functional older model and include the ability to brew coffee by the pot when desired. Per the instructions, ran water through the brewer, both single cup and carafe sides, prior to making coffee, but in the interest of ensuring clearance of any manufacturing residue, actually ran 5 full carafes and ~8 12oz singles with just clear water. Each of those brews, both single or carafe, had a strong plastic smell and very noticeable plastic taste. Used it until 12/31, brewing multiple coffee carafes and singles, but poured out the products each time due to the smell and taste, defaulting back to the older Keurig for a reliable brew. Additionally, overnight 12/29-12/30, the curved black plastic "facia band" displaying the Keurig brand name (on the single cup side) popped loose at its upper right corner. Per the website, phoned customer service 12/31 to coordinate a return/refund and encountered a very polite representative for whom English was a second language. Through a challenging conversation, explained the issues. Was placed on hold several times while she consulted with others; a replacement brewer was discussed/offered, but then was asked if I'd be willing to run vinegar through the brewer to potentially improve the brew. Declined and asked for return info/details. Was advised return shipping cost was our responsibility; I'd seen that on their site, but thought they might cover shipping for a defective brewer... Ended up paying $70.93 (had ordered several accessories), but glad get it out of the house. Own both a Keurig single cup brewer and large reservoir model, neither of which had this issue - completely disappointed at the quality of this new product and their very poor customer service. Paid $99.99 for the brewer, added several accessories, total of ~$160 including shipping. Return shipping = ~45% of the overall price... I suppose it's possible this issue (plastic smell/taste) is unique to the specific unit we received, but combined with the unit coming apart at the facia band, would absolutely not recommend this product.

The company has gone so far downhill it's hard to see up. The customer service is terrible, the website doesn't work when you try to contact them via email, the coffee maker just purchased is already rusting in one of the parts, it's just so sad to see a once pretty good company become crap.

Honestly, don't waste your money (even on the Black Friday sales). I had 2 machines that just completely quit, mid brew. The screen went off as well as all lights and it would not come back on. It was just under a year and a half old. When I called Keurig they apologized and said "it sometimes happens and we don't know why". I asked if they wanted my machines to diagnose the issue, but they declined. I was offered a 30% coupon for a new one (less than the sale going on at the time and it couldn't be combined with the sale). I ended up going to another brand. Look, I'm a reasonable person, I understand things go wrong. But stand by your product, make it right with loyal consumers, and try to improve. I loved my Keurig while it worked and I would tell friends and family to buy them too. I now won't buy another or recommend to anyone.

Apparently Keurig sells used machines on their site and claims they are under warranty for one year. However, after purchasing a used Keurig, it only worked six times in less than one year. When I used their warranty claims form, they said they could not help me because the machine was purchased used. Beware of this scam!! This is poor quality from this company.

Call customer support there are out of the country I sent email to support regarding the burner chipping on my Keurig I have two service case numbers says they will respond in three days they haven't. The tech people you talk to don't have a clue what they are doing I explained the problem 5 times the person still didn't get it. Don't buy their products the don't support them. I have two support request numbers that have not been answered by keurig. Worst company I have had to deal with.

Purchased the new and improved version of the Keurig Duo on 25 November Black Friday sale this year. Other duo did not make it 5 years. Planned obsolescence. Registered the product. It died in three weeks. Regrettably, threw away the receipt. It was registered so should not have been an issue. Called Keurig. Be warned, like most American corporate structures, customer service was outsourced instead of hiring Americans. Can barely understand these folks. Was told that they would send me a new unit. Lack of a receipt was not a problem. Asked for clarification making sure I understood her correctly. She affirmed her no receipt and full warranty statements. They lied. Got an email disallowing everything that been promised. First phone call to supervisor, no response. Scheduled two more supervisor phone calls. One came in at 10 at night, the other several hour’s late the following evening. Yes, they knew the time zone. Would not budge. Yet last summer, replaced our daughters without a receipt. Had it not been for the young lady at Kohls(thank you Kohls!), we’d have another useless piece of Chinese junk taking up the local landfill. Eventually, Keurig claims they will send us a new one. We’ll see. Keurig is a horrible company. Their customer service is sub-substandard. When this junk runs out of warranty and gives up its ghost, will be the last product we purchase from these clowns.

Just received my mini Keurig. Does not work. Did the trouble shooting, Does not work. Called Keurig several times and had garble from a non English speaker. Perhaps the phone equipment is bad, I would not doubt it. Go elsewhere for coffee brewing.