KeurigReviews of keurig.com

It's too bad I can't give a "0" for customer service. I bought a Keurig K-Supreme Single Serve K-Cup Pod Coffee Maker, With MultiStream Technology, White. After two months it stopped working but it was too late to return it to Amazon so they gave me a phone number to call to receive another one. Apparently it was approved that I will receive another one; however, I have not seen the new one as yet and it's been over 11 days. They take your money and don't care about the almost two hundred dollars you forked out to a non-operating machine.

This has to be the worst company on the planet to do business with. I have an auto delivery set up that I changed to March 14, 2025 but they are still trying to charge my cared for the order. I called them and asked why that would happen. There is also a Smart Auto Delivery that I was not aware of and that one I get no notice about and they just tried to charge me and ship the order. Fortunately the card on file was cancelled so the charge didn't go through. If/when you place an order with them if you make a mistake and realize it as soon as you place the order they will never cancel an order. They say once an order is place it can never be cancelled. What company does that? Keurig, that who, and I have never is my many, many years of doing online business have I ever seen that. I am a website developer and I know how easy it is to have a process in place online to cancel an order that has been placed incorrectly. I tried to send an email with the issue this morning and their support form does not work. This company is bad to the bone.

Our experience with our keurig supreme Plus coffee maker lasted 18 months and stopped working. I called Keurig and I was told that there is only one year warranty and they offered 30% of a machine that from them cost $300.00. I told them that I fount the same machine on Amazon for half that price so that even with the 30% off I would pay considerably more even with the 30% off. These machines a poor quality and many fail prematurely and Keurig must be aware of this and yet allow no goodwill. Over a month ago I asked to speak to a supervisor and was told that I would hear back within a week and to date to response.

Awful customer service. Machine broke within 6 months so in their warranty but because I didn't have the receipt they would not replace. They had on record exactly where and when it was bought so why would I need a receipt!?!?

I would prefer to leave a zero rating instead of a 1. Purchased a Keurig small single serve on 5/18/24 through Amazon. Registered it on the Keurig site. It quit working on 1/1/25. Submitted a message to Customer Service, of course no one reached out. Called after three working days and spoke to Cust Svc. Submitted a screen shot of the Amazon purchase, a copy of the s/n registration from the Keurig website and a pic of the machine. Was told my warranty request would be sent to another dept for review because I had thrown away the machine and couldn’t provide a pic of the actual s/n on the machine. Who keeps a broken coffee maker after registering it with the manufacturer? Apparently you’re supposed to store broken equipment in case Keurig wants the consumer to ship it back to them at the consumer’s cost. Submitted all proof of purchase again. This time I was told that since I had covered the order # on the proof of purchase, it was not valid. The Amazon order # does not belong to Keurig, it is proprietary to me and Amazon. Now I’ve received a message that the maker is out of warranty, was purchased as used, no picture of the actual s/n was available and it was not purchased through a valid retailer. They have lost my business forever and I have purchased Keurig coffee makers for many years.

I would leave a zero if I could Purchased a smart Keurig and stopped working completely within the year Purchase an other keurig product right after and didn’t last a month. Absolute garbage products Call company and they offered 35% off a new one if I decide to buy $400.00 plus down the drain

I owned several Keurig over the years. Worked okay but not great! The coffee maker gave me a descale message, so I purchased a bottle of Keurig descale solution. Followed the instructions for descaling the coffee maker. While do the final rinse according to instructions the coffee maker drained all the water out without stopping and giving an add water light. The coffee maker shut down and could not power it up again. Contact the Keurig and I was told that the pot was out of warranty and all they want to offer you was a 50% off to buy their product which was twice as much as it was in all the other stores. I explained to them that this was a common thing that happens while descaling and that I did my research and I used their product and follow the instructions and I shouldn't be responsible for the damage to the coffee maker while using their product! They never offered to repair the coffee maker just to replace it at their retail price. It's really sad if this is known problem and there are not any warning or recall .

Keurig is not a reputable company. Like any other company that used to make quality products they have started making their machines to die just after out of warranty. I have 3 Keurig K-Supreme Plus Smart machines all of which died exactly 13 months after plugging in, just one month past warranty. One machine was plugged in and used for 2 weeks as it started to leak, I put it back in the box and 13 months took it out of the box plugged it back in to temporarily use it and as soon as I hit brew it died. The reps state that is unusual for the machines to die but yet I have 3 of same and have read many other reviews with the same complaint. They dont even want them back to test because they know the problem, they are programmed to die just after warranty expired. They are no longer a stand up company and will not honor there products. We need to have there machines inspected and start a class action lawsuit.