Keurig is a beverage brewing system for home and commercial use.
Keurig (keurig.com) has 467 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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L D.
3 K-Supreme Plus in 3 years. They just stop working despite following instructions for brewing and cleaning. My first Keurig lasted over 10 years. What's happened?! Customer service said they couldn't provide assistance since my recent purchase was out of warranty by 6 days. Never again
John H.
Brand new made 30 cups of coffee no longer works call customer service they said check the plug. plug worked need to buy new one they do not stand by their product will not purchase another one
Sandra M.
I ordered cleaning solution and pods and they were sent to my current address AND an old address - both orders debited and none received.
Marsha
This my second Keurig coffee maker. The first one lasted less than a year. I followed all the instructions, purchased the cleaning filters and solution, problem wasn't fixed. I purchased a second Keurig hot/cold brew. Less than a year it stopped working. Again, I invested in filters and cleaning solution. Nothing worked and the descaling light will not go off. I called the help line and they refused to replace my $200 Keurig because I could not provide a receipt. I do not want free pods and a 25% discount. I want my coffee maker replaced. Unfortunately I did not read the reviews or I would have never purchased a Keurig. How can a company have products on the market that do not work and does not back their product. I am now waiting on someone to call me with what??? The only thing that is acceptable is a replacement for my $200 coffee maker that is less than a year old.
Denise S.
I purchased the Keurig Slim coffee maker in October. Did not get 2 months use out of it before it would not work. Took it back to Wal Mart on Dec 24th, had to fight like heck to get them to return it. The only way they would return it if I repurchased the same thing which I did not want to do because I felt it was poor quality and didn't make a great cup of coffee. The second machine broke in less than 2 months. Not wanting to fight with Wal Mart again, I called Keurig. They wanted the serial number off the machine and a copy of the receipt, which I did not have, however I did have a copy of my American Express Bill to prove my purchase, They denied me within 15 minutes to cover THEIR product that has a warranty for 1 year. I called them for the second time to object, I was promptly told by the rep that Keurig policies have recently changed and their was nothing she could do. I know what I can do...NEVER BUY A KEURIG AGAIN! THE ABSOLUTE WORSE CUSTOMER SERVICE!!
Rev. Regina O.
Keurig has the worst customer service of any company I’ve done business with in a while. They are polite but totally ineffective. Due to a website malfunction I mistakenly ordered two items twice. Over the last month I have called at least 10 times to try to return the duplicate order. They FINALLY sent UPS to pick up the coffeemaker. I am STILL waiting for the 2nd package to be picked up. On top of everything else, it’s also extremely difficult understanding the English of the people who work there. I have also not received a refund on the coffeemaker. This process started in December 2024 and still it is unresolved.
Redzonefitz
The people in the customer service department are rude! I will not purchase another keurig product again. I recently purchased a coffee pot that powers down in the middle of a brew so I called customer service to see about a replacement considering that this is a wire issue and don’t want it to catch on fire. Customer service said the will not replace it but would be happy to give me a free box of coffee. Well I already have coffee but without a pot it does no good! This pot was a registered product and only 2 months old. I think keurig should wake up they are no long the only brand on the market these days!!!
Philip L.
Worst website and corporate entity ever. Horrible navigation of website, nearly impossible to get out of auto-delivery once you're registered. I hate their "cutesy" copy writing. Once you've committed to "starter kit," you're doomed. It wasn't made clear at the beginning what your commitment was for ordering pods. Just an awful experience. I will order pods through Amazon from now on. I will NEVER visit that web site again.
