KeurigReviews of keurig.com

Received a Keurig as wedding gift and did not use it until I got married… it worked for a little while and then had a mechanical/internal/electrical type issue and customer service was not able to help. I think that for the price the coffee machine should last for a long time, especially since I barely used it. I also did not like how customer service would “up my discount” when it would still have been cheaper on their website to reorder…which why would I want to reorder when the product was not good quality and did not last and the customer service could not troubleshoot or resolve the issue… I wasn’t looking for a free one I just wanted mine fixed since there was a malfunction with the product but there was nothing they could do but have me pay for a new one

Very disappointing ... I ordered 2 and within 15 minutes decided to cancel one of the orders as it was a duplicate. Their calls go outside the US. Not only can they not cancel even though it says shipping in 3 days I have to call back to process the return. No online return process. On the phone for over 1 hour! I will look for other coffee makers

Bought a Keurig coffee maker on November 15. It stopped working. Contacted the company. They wanted a photo of the serial #. Sent it. They then wanted a copy of the receipt. Unable to get a receipt from Walmart because they only keep them for 90 days. The keurig was paid with my bank card. They have the card #, my name, my address and the serial number. Spent hours on the phone trying to get them to honor the 1yr warranty. Worst customer service ever. The service rep who I could barely understand basically told me "tough luck". BEWARE buying anything from Keurig. They will find any excuse not to honor their warranty. I will NEVER buy anything from them again.

I have been trying for 2 days to get someone from commercial technical support for my 2500 series and it has been a nightmare! Tech number for support, no one answers. I've been on hold 2xs over an hour each and then the phone disconnects. You can't even leave a message. So I had the consumer division leave a message for me. Again, they have 48 hours to call back. Really...the damn coffee maker doesn't work. At 500 dollars for the unit, I think there should better service support. I am shocked that a large and well known, has the worst , incompetent service help. They have the monopoly in the market, so what are you suppose to do? Great product until you need support. Just terrible.

Ordered from Keurig online. Received defective coffee maker —- OK it happens. However, their customer service is the worst I have experienced ever. Actually, it is unimaginably bad for 2025. Unfortunately, I had to give 1 star to complete the review, otherwise I would give 0 stars. First call was long wait with exceedingly difficult communications, but Keurig did provide return authorization but upon receipt did not receive prepaid shipping. I called back, associate stated policy that it is purchasers responsibility. Ask for supervisor and was transferred to dead voicemail box. Call back, same program, very difficult to deal with. Seemed intentional. Finally reached a supervisor who stated same. When I explained my return was for defective product, response was that “it did not matter the purchaser must pay return shipping without exception”. Horrible. It should also be noted that nowhere on the order does it say that customer will need to pay for return shipping on defective product. I took the coffe maker to UPS and it was $34 dollars for return shipping. Not. I am going to dispute credit card charge. DO NOT BY FROM KEURIG

Horrible customer service! They can hardly speak English. They don't understand my issues every time I call. PLUS, to even get through to someone is next to impossible!

Beware of auto shipment This is one of the few times I have taken to give a bad review for a company but I have never had such horrible customer service. I had a box of coffee that I had placed in my cart but never ordered somehow turn into an auto shipment that I never started. All I asked was for my shipping charge to be returned, $7.99, since I never set this up. The company denied it because they sent me an email about the shipment 2 days prior to the order going out. This email came alongside another order that I had placed so I failed to notice the second email as Gmail stacked them together as they sent on the same day. After being on a hold for almost an hour after 2 phone calls, the first that was dropped by them, I was told it had to be referred to corporate, the company won't allow their customer service reps to refund $8 without corporate approval. I then received an email that stated this; Thank you for contacting Keurig! We have reviewed your account and it appears we had sent a reminder Email on 2/25 to review these orders. Given this we would be unable to refund the shipping fee. We apologize for an frustration. Thank you. Sincerely, Steven C. Keurig Consumer Care I hope $8 was worth the loss of someone who spends hundreds on their site yearly as I will never buy another Keurig or order from their site again.

We've had numerous Keurig single-serve brewers for many years now and many different models too, even had 2 of the same "Office" version (1 that traveled and 1 at home). The negative thing we've begun to notice is none of them have lasted more than a few years before requiring replacement. Only one time was one still under warranty and they did replace it without a problem. So for that instance I can say customer service was excellent but their products are not of high quality since they don't last very long!