KeurigReviews of keurig.com

This company has the worst customer service I have ever experienced. They are all robots with no common sense. It’s very frustrating and you don’t wanna take it out on them, so I always ask for a supervisor. The response is always the same. There are none available and after the first two tries of waiting for long periods of time on the phone, you agree to have them call you back which they do, and then you suddenly get disconnected and your problem is not resolved. This happened twice out of five phone calls over a 2 1/2 hour period. My top of the line Keurig did not last one year, after they sent my replacement, I will NEVER Deal with this company again.

They don't deserve 1 star! I bought my original Kuerig on Amazon in August of 2023 just about a year later while descaling it shut off and wouldn't turn back on. After a lot of arguing with customer service, I finally spoke to the supervisor's supervisor. After all of the back and forth they sent me a new machine at no cost(they were trying to make me buy a new one) Well one year later I'm in the same predicament. Now they're offering me a discount to buy a new machine and a few free coffee boxes! I told them it was an unacceptable solution and that I wanted either a new machine or my $ back. I told them if they were going to offer me 50% off I deserve 100% off I've already bought a new machine by a different brand and I wasn't paying for a second machine that was defective especially because it's the second machine it's happened with. The new warranty expiration was 5/1/25 and today is 5/22/25. How ridiculous is that! I am waiting for a call from the supervisor's supervisor now. I'm sure I won't get anywhere but I hope this review hurts. I am going to tell everyone I know with a Kuerig or is planning on buying one save your money and go with a different company. These people are a joke! I'll update you all after I speak to the next supervisor. Dede V.

Somehow they got my debit card # and charged product to it. I called and told them that I didn't order anything. They never removed the charge and ended up sending the product to my address after I called them. Total scammers. Will have to get my bank involved.

Poor Engineering, or planned failure of their Keurig product. 3rd Keurig that died after descaling. You think I would have learned after #2. Spent $140.00 for a premium Keurig at Costco. It lasted 14 months.. 1 year warranty. Too bad for me. Was offered a coupon for a discount on another Keurig, I told customer service they have got to be crazy if they thought I would buy another piece of junk. They used to have a reliable product. Buyer beware!

Spent almost entire day trying to descale my brewer; directions say to push 8oz and 12 oz buttons-my model only has cup icons so no way of knowing capacity; chat unhelpful; customer service unhelpful; asked to speak with a mgr-no one is ever available; staff on phone lines very difficult to understand; DO NOT PURCHASE KEURIG OR K CUPS

First time buyer of coffee direct from Keurig site and will be my last. USPS has been waiting for the product for 5 days. Called customer service and the gentleman asked me everything he should know on his end and still could not find the proper order or give me a reason why it was delayed. Told me they had received this issue from 4 other customers this same day. He offered the chance to reship the item like he was doing me a favor? After I said no, please cancel my order. He then said I would have to pay for shipping! HOW NOTHING SHIPPED? Then proceeded to tell me that it was a carrier issue so that is why. Excuse me since when is that the customer’s fault? Terrible just terrible. Told him I wanted to speak to his supervisor and was on hold for 20 minutes. I gave up I’m out $60. Unbelievable.

Quit working on line, called customer service 3 times wasted hours on the phone. The people I spoke to all said the problem was beyond them and I would be contacted by someone higher up. Apparently they sent me emails that disappeared so far into junk that I had to search to find them. Basically blamed the problem on my wifi even though everything else connected works fine and the machine did work then stopped. Totally useless

Extremely Disappointed – Unacceptable Customer Service and Poor Business Practices I rarely write reviews, but my experience with KEYRIG was incredibly frustrating and disappointing. I placed an order on a Thursday and received the package the following Monday. Unfortunately, the item I received was incorrect. When I reached out to request a replacement, I was shocked to learn that I would be responsible for the return shipping—despite the error being entirely on their end. It makes absolutely no sense to have to pay out of pocket to return an item that was wrong from the start and received the same day. Due to this lack of accountability and poor customer service, I decided to return my entire order. The machine I initially purchased is now going straight into the trash. I will not be doing business with KEYRIG again. They seriously need to improve their ordering process and customer support policies to ensure customers receive the correct products and are not penalized for mistakes they didn’t make..