KeurigReviews of keurig.com

Doesn't matter what unit you purchase. They all have short lifespans. The warranty means nothing as there is no customer service or support from them at all. You can't contact them and speak to a real person. Tried calling and email with no response. Multiple times for an entire month. They do not back up their warranty. So if you have any issues with your unit. Your only option is to throw it away and buy a new one. Convenience is not worth the price. There is no value. It's not a matter of if you run into issues with your unit. It's when.

Have an older maker which still works but bought 2 of the newer ones, 1 for office and 1 for home. Office failed in about a year, the other about 6 months. Next time I will save the box and return to walmart for store credit when it fails or I'll just by bunn or brevill

I have had 3 Keurigs all different sizes in the past 3 years and they all have broken within a year! Such a poor quality product!

just horrible company.

This company is a joke and the so-called customer service is ran by toddlers. Wait, that is making toddlers look bad. I have tried for over a month to get my auto-ship order. Each time I called into Customer Service I was alway told by someone who barely spoke English that "don't worry sir, it shows your order processing. You will get coffee next week.' What a bunch of BS!!! Never processed fully and when it did and they charged my form of payment, it was credited right back. I used four different methods of payment and each one was the same. I asked to speak with a supervisor this last time and was on hold for almost 30 mins only to be told the supervisor was in a meeting. I said, well get me another. They were all then meeting with other customers. I said either get me a supervisor or I cancel everything and will write about my experience on every platform I could. Went on hold again for another 15 min. During that time, I researched Keurig and found they had an ASTRONOMICAL 1.2 star rating!!! I read some reviews and guess what, everyone else that had issues seemed to have a real issue with the lack of customer service. So when the rep came back on and once again told me the supervisors were busy, I brought this to her attention. She had no response. I cancelled an order I had with them (not that it would have ever been fulfilled anyways), and pulled all payment types as a few reviews showed fraudulent charging. I then went on to AMAZON and ordered they same coffee I was getting from Keurig for $20 less. Save yourself a headache and stay THE HELL away from this company!! It is a shame as we have purchased numerous coffeemakers from them for us and family, however I do not know what is going on with their customer service department!! Just plain IDIOTS!

Terrible quality—coffee tastes weak, and the machine leaks everywhere. Save your money!

I've had 3 Keurig single cup models in the past 4 years.. nothing but problems.. zero customer service response, waste of money, poorly made product would not recommend this product to an enemy. Don't know what else to say ... very disappointed. After the second purchase you'd think I would know better but gave benefit of the doubt.

I received a Keurig as a Christmas gift. It lasted only a month. When punching a Keurig coffee pod, the (plastic) handle broke in the rotating joint. The handle fell out of the broken side and did not lock into place for the brewing process. Since the Keurig is still under warranty, I filed a claim. I received an email back with an SR#. After a month, I called to inquire about the status of my claim. Keurig Customer Service said they do not see my email as a registered customer and therefore do not have it in their system. The service was going to assist me in registering my email after he completed the task, and started to ask additional questions, he then claimed that he could no longer hear any response from my end of the phone, and hung up. I called again, and again the rep said that my email was not registered in their system and registered my email. The rep insisted that I present a copy of the receipt/proof of purchase. When I filed my claim, they said that they would be able to process my claim without it, since it was a gift. Now they are claiming that I must produce a receipt to process my claim. It was a gift, and now the person who gave us the Keurig, no longer has the receipt it has been at least two months.