KeurigReviews of keurig.com

I never received my order. I called several times over a couple of days and did as instructed ( always was told to call back again). I was thrown into a never ending cycle of being told the next time I called I would get my refund started. This never happened. I just kept getting a run-around. The company refused to give me a refund. I cancelled all auto deliveries and would warn people about ordering from this company. Something is wrong. Worst ordering and customer service experience ever. I am shocked.

Ordered K-Duo Plus, had less than 6 hours, on phone with customer service to return. Horrible service, horrible maker. DO NOT BUY THIS ONE!!!

The most inept, and consumer non friendly company I have ever done business with and I'm 85 so that's a lot of companies. Buyers beware. I cancelled my acct and would not take anything from keurig if they offered it free..

Do not trust this company. I chose to return my coffee machine the day after opening it - never used it and returned to original packaging. After spending at least 1/2 hour on the phone with a rep, I was told that the instructions for returning my machine would be in my e-mail. A week has passed, and I still have no e-mail. I went to the Keurig website, and it said I had never ordered anything. Now I have a machine I don't want and can't return.

Absolutely horrible customer service! I purchased 2 coffee makers from this company both of which broke conveniently only a few moths after thier year warranty for no reason other than the motor burning out. Nothing besides a $25 discount was offered to me. After spending over $500 on thier machines I expected more to be done when they both only lasted a little over a year

Bought a k920 at bed bath and beyond. First unit failed at about 8 months, keurig sent a replacement, that one failed at about 10 months, keurig sent another replacement. That one failed after 14 months so it’s out of warranty. So Keurig will not replace but offered me a deep discount on same model I think $127.00 I told the gentleman that the keurig company really does not deliver quality product so I declined. At this point I really think its time to go buy quality, I really regret purchasing the keurig to begin with I just kept hoping the next one would be better well they just are not. I will never recommend to anyone to purchase anything from keurig as the quality just is not there. I wish I could give a good review but I just cannot. Will go to Bunn to get quality. Please don’t waste your hard earned money. Good luck.

They have the worst customer service ever (even worse than Yahoo customer service)! All representatives speak a broken English but worse, I had their coffee pod explode and mess up the machine. I called them and after explaining in detail to the first rep, he said he was transferring me to another level that would help me. The least they could have done was to send me a coupon for a new box of pods. This second customer service asked me what happened and I told her that I explained everything to the first guy who wrote a report that she had. Nevertheless, she wanted me to repeat what happened. Then asked for the information on the box which I understood was necessary and then told me I would be receiving an email with instructions what to do. The following is the email I received from them. You won't believe it: Please follow the steps below: 1. Provide Beverage Information and Attach Pictures: Please reply to this email and attach clear pictures of the issue you encountered. Include the following details: Purchase place and approximate purchase date Box count (e.g., 12 count, 16 count, etc.) Specific brand and name of pods (e.g., Green Mountain/Nantucket Blend) Best Used By Date (e.g., 10 Jan 2020) All codes printed on the bottom of the box or bag or etched on the pod (e.g., LA 00:17 PL087 9019) Etched pod information may be easier to view if run over with a pen or pencil. Pod manufacturer listed on the bottom of the pod (numbers, letters, or both) Serial number of your brewer 2. Return The Beverage: To complete our investigation, we kindly ask you to return the beverage to us. Please include your shipping address in your email reply. Once received we will issue you a UPS shipping label via email. Simply print and attach the label to the package and drop it off at any UPS location. If you have any questions, please feel free to include them in your email reply. We are here to help! You may also reach us at 866-901-2739. We are available 7 days a week, 7am to 10pm EST. Sincerely, Salome Keurig Consumer Care

I can't rate the product because I never received the product. Waited almost two weeks for product to be delivered. Finally, contacted customer service only to find that my order had never been processed!! I was told to place the order again. What terrible customer service. I did not waste my time in re-ordering.