KeurigReviews of keurig.com

Keurig's customer service is absolutely useless. I have been trying to get someone to put me through to a representative in the US but they keep telling me they cannot put me through but that someone will call back in 24-48 hours. Well, that's just another line of bull. I was told that on August 1st, 2025 and again, no one called back. As a customer for many years now, Keurig has gone down in quality and service to a very low rating. I will be posting these bad reviews everywhere that I can and will stop using anything Keurig.

purchased from the keurig website, got a unit that does not heat, to get my money back they want me to send the old one back at MY expense. The machine is less than a week old!!! Too send back would cost me over 20.00 for a 85.00 machine. Do not depend on the "money back guarantee" from the website, you're better off getting it locally or better yet, buy another brand.

I've had my keurig for two and 1/2 months and it stopped working. Now I have to do a wild goose chase to get my old receipt, (I bought from a store not directly from them), and then go through a paperwork process to get one resent and to mail the old one back. Not worth the headache. My old Mr. Coffee pot still works after 12 years. Seriously. This company is not worth the trouble.

Horrible customer service One year and you are on you own If you make it to a year No warranty after that and save your receipt They can't stand by their product Good luck

Machine quit working, it is less than a year old, was a gift from someone that has passed away. The customer service was horrible. Do not purchase these products, in fact, steal them, to even out what they’re doing to other people. Just be prepared for them to break down shortly after obtaining them.

I am so terribly disappointed in the customer service of Keurig. My machine has a problem that is a well known problem with Keurig machines leaking water while brewing. While my unit is 18 months old and a few months out of factory warranty, the common problem with these machines should warrant the company make right of replacing or repairing it. However, after dealing with the customer service reps who were extremely rude and difficult, they offered a 50% discount off the full retail price. However, discount is not usable on the sale price, so literally, the cost to replace the machine is the exact same price that a machine can be purchased from a retail store. This is not honest!

I purchased a keurig in 2023. In February of 2024 it bit the dust, and I called customer service. Through rounds of troubleshooting we were unable to fix it. I had passed the warranty time frame (13 months as opposed to 12 month warranty) however customer service was kind enough to send me a replacement. Well, we’re 5 months over the warranty of the replaced/gifted one- and this has bit the dust. Through rounds of troubleshooting, customer service has deemed that it is broken and will not replace. How does this happen? A faulty product is continuously given. I wouldn’t pay this money for a product that will only last a year. Since this has now happen 2x I can confidently say it is a poor product.

Product broke after a few months and customer service continued to deny my claim, although they had everything they needed to do a return. Do not buy their products.