KeurigReviews of keurig.com

0 stars. Keurig won’t turn on, customer service requires my receipt but it was a brand new gift. My last Keurig also randomly stopped working. This seems common and this business is just awful. Never buying from again.

Agree with all the comments about the horrendous and nearly unintelligible 'customer service', absolutely ridiculous. Then, the machines themselves- pure garbage, quality hasn't been a primary objective in any of the models over the years that's for sure.. water leakage has been a big issue, even new out of the box we had one flood the counter and cause water damage to cabinets. And WTF wouldn't they design such a machine to fit standard size travel mugs?!?!? They have literally one job- and they're failing miserably at it... yet people seem to be swallowing the moron pill and keeping them in business for some reason.. probably all the 'DEI' employment practices. Good luck.

Long story short, our Keurig, when the lights would go out, it would take approximately six hours for the machine to reset, and after a few more months, it doesn’t work at all, we tried calling customer service talk to people we could not understand, email them proof of purchase And they were simply not send us a replacement, will never buy one again I suggest you don’t either

Bought a defective Keurig. The Keurig I bought was used 15 times. I called customer service, asking if I could somehow fix it. They admitted it was defective, but was out of warranty ( had it for 7 months, only used it 15 times when I travel) the water would not heat or dispense. Thumbs down on Keurig... customer service was only interested in making a sale, not solving a problem or respecting me as a customer.

Purchased K-Duo 12-cup and single serve model. Machine started dumping water out of the k-cup side without even having the power on. Electronics on the top went crazy and would not let us push either button for carafe or cup use. Called in for troubleshooting and was told there is none. Basically, throw the machine away and get a new one! NO THANKS!

Unfortunately I am in agreement with the previous reviews. The best Keurig will do is give a discount on the purchase of yet another replacement. This is the fourth one I purchased and it just stopped working after 15 months. I asked if they could extend the warranty if purchasing another. I was informed by customer support 12 months is the maximum warranty they have. It seems the equipment is low quality and dispensable for a kitchen appliance. It's a shame. Maybe they should read some of these concerns and review their quality, inspections, warranty, and business practices. Good luck to anyone purchasing a Keurig. I am told Nesco offers a similar, yet higher quality alternative.

I’ve owned two keurig… both had the same problem, they wouldn’t close. Both would not let me pull the handle down!!! Called customer service. Was told I would have to order another machine, they didn’t carry the part by itself. Keurig is trash, you’ve been warned.

We have had Keurigs for years and haven't had an issue. The taste isn't gourmet, but the convenience has been there. However our last Keurig pooped out after only 6 months. It was a combo cold and hot drink maker. It started spewing grounds into our cups and not giving us a full cup. We finally gave up and bought a different one we have had luck with in the past.