KeurigReviews of keurig.com

I was offered a discount to purchase another machine after getting one that was defective out of the box. My mistake was not to put it into immediate use and let the company warranty lapse. I was told there was nothing they could do but offer me a discount to replace a machine that did not work from day one. Why would I put out more money to get a working machine. No thank you!

The coffee maker suddenly "died" (no power) after 13 months...1 month following the expiration of the warrantee. I emailed for help, and was told to contact customer service. Customer service offered me a "deal" on a new one, but the deal was simply what I would pay on the website. The they offered me a 25% off coupon, but it doesn't work. Never again!

I recently contacted Keurig due to a problem with my coffee maker. I've called. I've looked over the website for help, and I've even emailed my concerns. My coffee maker would not heat nor give any coffee except 2 tablespoons of liquid. I've descaled it over the past 3 years and now it's not working. Customer service lacks in service. They sent emails continually to use the website. The Website lacks in every place. I've asked to speak to someone else and still they won't. THIS HAS BEEN GOING ON FORC2 WEEKS WITH NO GUIDANCE. DON'T BUY ANOTHER PRODUCT FROM THEM. THEY DON'T HONOR ANYTHING.

Be sure when you purchase a Keurig that you definitely want it, because you have 30 days to return and you will pay the return shipping which costs me 60 dollars a third of what I paid for the coffee maker. Also be prepared to wait a month for the money to be refunded and making phone calls a couple of time's to remind them. Good luck.

My Keurig started smoking and won't turn on. It is 3 months beyond the one year warranty. Spoke to Keurig Canada and was offered a 35% discount coupon to order a new coffee maker off their site. When I received the coupon code it wouldn't work. Called Keurig back and was told it was being escalated and someone would call me back within 48 hours. Terrible customer service. Who wants to go without a coffee maker while they wait 2 days to hear back and then wait another 5-7 days for delivery.

Keurig has the worst customer service!!!! I purchased a machine that stopped working 30 days later. Called in to have the warranty offered, only to be told "Your receipt is not valid"... AND IT WAS THE RECEIPT GIVEN TO ME BY THE MERCHANT 'WALMART'! I've submitted pictures of the machine, the bar code, the receipt, etc. and was told that I would have to wait on corporate to call me. It has been 48 hours, still no call back. Their customer service is the absolute worst!!!!

I bought a Keurig K-Supreme in January, 2025. I registered it with Keurig. It failed in August. When I contacted customer service, I was told to send an e-mail showing the serial number of the machine. I did exactly as told. I confirmed the e-mail address. They denied my claim saying I had not provided the information they needed. I resent the info along with the claim number and my mailing address. Still no word from Keurig. I called again and asked for a supervisor. Was told they would call back. No word. If you want a coffee maker that lasts longer than 6 months don't buy a Keurig. Customer service is nonexistent. A very disappointing experience.

I ordered a Keurig coffee machine from the official website. The package was shipped via UPS, but during delivery they reported it as damaged and sent it back to the sender. However, I have not received any information about a refund or a replacement. Customer support has not reached out and offered no solution. At this point, I risk simply losing my money because there has been no response from the company. I am very disappointed with the level of service.