KeurigReviews of keurig.com

I placed an order for a new brewer, some pods, and a starter cleaning set on 10/25/2025. My billing address and shipping address differ due to being a traveling healthcare worker. I put in my correct shipping address, and then input the billing address next as specified by the website. Unbeknownst to me, when I put in the billing address, it somehow changed my shipping address to match the billing address. I did catch this error immediately after I placed the order, however, even one second after the order was placed, there was no way for me to correct the mistake: I could not cancel the order, I could not correct the addresses - anything. There are many sites I purchase from that have a very brief window in which a customer can fix something like that, however, turns out Keurig is not like that. So this all occurred at night and customer service was not open. I researched when they open, and I woke up the next day at 4AM my local time to call customer service as soon as they were open. Even though I did everything in my power that I could, customer service said they could not help because the item had shipped already. I did see where the label had been created, but UPS said they had not yet received the package. I explained this to the customer service representative, so she said she would try to fix the address. In the end, she said she did fix the address. So, I thought the issue was fixed. Turns out, it was not. The package was delivered to the incorrect address. So now I had to pay an extra $100+ just to get the package to my current and correct address. This oversight with the website function, where customers have no leeway to correct simple mistakes (that might have been caused by the website itself changing the billing and shipping addresses to match), is incredibly frustrating and, at a time where money is already stretched thin in this economy, is extremely costly to the customer. Simply put, this has certainly decreased my opinion of the Keurig company and troubled my relationship. It is hard to want to be a customer after this incident, and especially hard to want to recommend this company to any other shopper.

Worked for 5 months and then stopped working. It was like it stopped receiving power. After some research I realized this is a common problem. I contacted customer service. After many emails, and phone calls, they do not stand behind the product. They will not replace pieces, or the product. Don't waste your money. Buy a more reliable brand, Mr. Coffee, Ninja, McCoffee....anything but this.

I would give 0 stars if I could. The customer service department is in a different country which creates language barrier to communication. They do not understand the English language especially numbers or words. I have to repeat myself several times. Customer representatives could care less and are of no help. I responded with all of the correct asked for and still no replacement. The coffee maker was under a year old. I would never buy a Keurig again.

I had a very disappointing experience with Keurig’s customer service. The representative I spoke with was not friendly at all—short with me, never said “please” or “thank you,” and generally made me feel like my call was an inconvenience. After being placed on hold multiple times and spending over 15 minutes going back and forth about my broken Keurig (which is still under warranty), they still refused to honor the replacement. I’ve been a loyal customer for years, but this experience really changed my opinion of the company. I expected better communication, basic courtesy, and a willingness to stand behind their product. Very poor service overall.

Two days ago I bought a Keurig hot and cold. I’ve made 4pods and 2 of them haven’t brewed fully. This isn’t my first time experiencing this and I’m done with Keurig and going to see what a Nespresso has to offer.

Keurig send robot email responses. Customer service reps tell you someone will call and nobody does. Seriously downhill company with no personal assistance. Have a problem? Kiss it good-bye because Keurig won't help.

On 10/13/25, I placed a 39.99 order for kcups. Less than 8 hours later I was billed twice. As of 10/15, no shipping of cups. Customer service refuses to get a manager and I am now out 79.98.

My single cup Keurig Coffee Maker was purchased three weeks ago on Amazon. I called customer service and went through a trouble shooting process. It was determined the pump does not work. I sent pictures of the Amazon bill and a picture of the serial number. Two calls later and Keurig customer service says the serial number does not match their records. I feel this a delay tactic to avoid exchanging for a new unit. This is the third unit to fail in three years. Maybe I should ask for a refund instead.