KeurigReviews of keurig.com

I bought a Keurig in 2014 that served me well for over a decade. Then I received a Keurig Supreme as a gift that was delayed due to unfortunate circumstances. I used it for 2 months, and when the descale light illuminated, I dutifully purchased a Keurig kit and followed the instructions. The machine was dead after this was done. A Google search revealed that this is very common and directed me to YouTube instructions that guided me through an evening of disassembly just to poke a paperclip into a deeply buried hole. That brought it back to life, but what an effort for a device that provided only 60 days of service before failing.

The bottom started leaking black plastic seal piece literally I mean literally almost killed my grandma will never I mean never own anything Keurig again. Only owned for four months!

I purchased the K-Iced Single Serve K-Cup Pod Coffee Maker and haven't even had it 3 months and it just stopped working. The support person was helpful but Keurig has declined my claim even though I have the receipt and serial number. Lovely, way to stand behind your product. Have had my Black and Decker for over 10 years and it still works. Try making a better product and then stand behind your one year warranty.

One of the worst companies to deal with there keurig one cup coffee maker is crap and they won't replace it please do not buy this product not worth the hassle give all up dated information and came back and said not enough information I provided recite code through pictures they still said they couldn't replace it place do not buy just talked to a service rep they said they review my clam again hopefully I’ll get some answers but reading all the reviews I would surely like to get a refund

Keurig seems to have went downhill with either parts quality or Mfg, we have 1 bad coffee maker used for only 6 months with light use and 2 others we purchased as gifts for family that all broke within months of use. All seem to be major electrical breakage. Keurig refuses to entertain any type of compensation for our unit because we do not have a receipt. While i understand this to a point, this is not some scam or false report of a bad product.

For 1&1/2 years no problem with the Keurig until the descale light appeared. So I purchased the Keurig 3 month brewer care kit for $17. I followed the instructions on the descale bottle which was very simple until step 4. My Keurig shut off. I thought maybe it for the outlet but no it was the Keurig. I Replugged it, still didn’t come on. It’s not working. According to Internet the machine should last between 3 to 7 years. Called customer service (somewhere overseas) the warranty had expired and nothing they can do. But it was working prior to the descaling. She referred the information to the corporation in America as of 2 weeks, no follow-up.

Keurig is the absolute worst brand I have EVER encountered. I spent $1700 on a commercial machine just for the machine to not work.. the worst part is you can't reach Keurig support without being on hold for over an hour no matter what time of day, the call is also always dropped so you wait all that time for nothing.

After placing an order I did not receive a confirmation. I didn't think about it and placed a second one for the same product. It was a little later that I realized I should have checked to see if I had been charged for the 1st order prior to making the 2nd one. I had been charged but had no confirmation for Keurig. After realizing I had 2 orders I attempted to contact their Customer Service, I was unsuccessful in chat and by email so I called. I explained what happened and the CSR said the call would be escalated and I would receive a return call. No one called back. When I called Customer Service at the corportate number they went through the process again and did escalate the call. The CSR attempted to tell me I had not called on the same day that I placed the double order but I countered that I had because it is in my phone record with a date/time stamp. She said I had used someone else's account or had signed in as a guest and it would not show up in my Keurig account. Although I may have not used my Keurig account I should have received a confirmation via email because that is where Keurig sent updates for both orders. The CSR continued to assert that there was no way to cancel the order and that it was my responsiblity because I had placed both although the web page had closed without confirmation. Had I received any kind of confirmation I would never have placed the 2nd order. I admit I 'could' have checked my bank account, however I cannot recall a single online transaction where I have not had a confirmation email. I made sure to check the usual places, spam, trash, before placing the 2nd order, there was nothing from Keurig. The thing I didn't check was my bank account. My request to Keurig was to send a pre-paid return label and their response after over an hour of speaking with several CSR's was that they would again escalate the case and notify me in 3-5 business days of their decision. If I am home when UPS arrives I will refuse delivery. Update: Within an hour of speaking with the CSR I received an email that they had issued a return label via UPS that I will receive via email from UPS. The email also indicated that a refund will be issued once they receive the product. It was ridiculous to have to jump through all those hoops to cancel a duplicate order, even if I had made it in error it should be easier imo.