KeurigReviews of keurig.com

The company has a known problem with its coffee machines during and after the descaling process the machine does not work anymore and they will not make good on that it is junk. I will never ever buy another Keurig product in my life

I purchased a keurig in the spring of 2024. It quit working in December 2024. I did save the box but did not save the receipt. The box indicates the keurig was made 12-24-24 so it is less than a year old. The serial number also indicates this information. But without a receipt the best the can do is offer 35 percent off a new one. I won't be getting another keurig.

Purchased a Keurig Chill Coffee Maker in May 2025 for a $160. So far we are on our 3rd replacement! Keurig refuses to admit there is an issue with the design of this machine. Each time we call for issues we get the same run around. Eventually they replace it with yet another one. Three months later we do the same dance. This time we begged to have it replaced with another machine and after an hour they finally agreed. Hopefully this one lasts longer than three months - but not holding my breath. Will never purchase or recommend Keurig!

I absolutely hate the Kuerig coffee maker. The descaling process is horrible and the noise made by the machine at all times is ridiculous. I previously owned a cruisinart and will be purchasing another. The kuerig was a terrible waste of money.

Brewer ordered from their website was given a USPS tracking number, but USPS says package was never given to them. I flagged the purchase as disputed with my credit card carrier, which granted me a $159 reversal within minutes (no questions asked!). That tells you, Keurig has a bad repudiation with credit cards.

DO NOT BUY DIRECTLY FROM THIS COMPANY!! BUY KEIRUG PRODUCTS FROM AMAZON!! During the order process their website said they would email an order confirmation & then shipping information which was not done until I asked customer service about it & they said they don’t do it unless you setup an account even though they had my email address. Then I asked to speak with a supervisor who finally did email me the order number & tracking information. Once you place an order there is no way to cancel it even if it hasn’t shipped yet. Further if giving it as a Christmas gift they do not extend the amount of time after Christmas to return it. Very poorly managed company with unhappy consumers!!

Deliver of coffee did not arrive. I called customer support and was connected to someone in some far-off country that spoke poor English and was unable to understand me. This has happened before - this is just awful service.

I bought a brand new Keurig K-Express Essentials Single Serve K-Cup coffee maker on August 31, 2025 from Walmart, which Keurig lists as an authorized retailer. The brewer failed within three months. None of the lights work. I cannot tell if it is on, how many cups it is brewing, or when it needs descaling. This is a basic function issue on a machine that is only about three months old. I submitted a warranty claim with clear photos of the serial number and my original Walmart receipt. Everything matched. Everything was within the warranty period. Keurig declined my claim with a canned list of reasons that did not apply to my proof of purchase. I responded by email and attached the photos again. After waiting for hours I called. The customer service representative was rude and dismissive. I asked for a supervisor and spent a long time on hold. When I did reach a supervisor on yet another call they insisted I had to ship the entire defective brewer to Keurig before they would even consider sending a replacement. That requirement is not listed on the box or in the written warranty that came with this model. While I wait for Keurig to decide what to do, I am left without a working coffee maker. This product is defective and the warranty service is frustrating, unhelpful, and inconsistent with the information provided at the time of purchase. A company should honor its own warranty without making the customer jump through hoops or deal with rude support staff. I expected better from Keurig and I hope they resolve this quickly. If you are thinking about buying the K-Express Essentials Single Serve K-Cup coffee maker, think twice. I am far from the only customer dealing with problems like this. There are many negative reviews on Facebook and on Walmart that mention defects, sudden failures, and poor support. I wish I had seen them before I bought this model. I hope this helps someone else avoid the same aggravation.