KeurigReviews of keurig.com

Called customer service to start an exchange on a faulty one cup Keurig machine. Resolution took about 45 minutes with someone who must have asked my name, address, email and phone number about 15 times during the call. Asked the same questions various times and asked me to clarify the issue many times before finally saying the new one would be on its way. I wanted to bail many times. I will be buying from my local Fred Meyer next time.

1 is too high and so glad this site was found and sorry that other customers went through all the things we have. WASTE OF MONEY. NO help from that joke of customer service which refused to honor the warranty, refund or exchange and they expected these customers to investigate and trouble shoot from instructions on their website. They were informed that a warranty expires when products are touched in ways of that sort from other than company personnel. And they know it to further scre the customer. Why would a 4 day old product need that anyway? Shows their incompetence and they got their well deserved f you for all they put us through

Here is another company that I would NOT RECOMMEND!!!! Their customer service is the absolute worst you will not want to deal with! This was my third and last Keurig coffee maker I will ever buy! They will not DENY you to talk with a supervisor since they are SO SO BUSY with the high volume of calls! They make you fell like your getting a deal with a 50% coupon that they allegedly send you, did I tell you they LIE!!!!! They never sent a coupon, they never warrantied there product, NOTHING BUT LIES!!! I purchased a Cuisinart Coffee Maker, Single Serve, seems to work great!!! Never buy a Keurig, enjoy Cuisinart Coffee Maker, Single Serve, enjoy talking to Cuisinart for any matters and or issues! Keurig SUCKS and all they do is LIE!!!! DO NOT BUY FROM KEURIG!!!!!!! DANGER DANGER DANGER!!! NO KEURIG!!!!!!!!!!!!

This company has no love or even like for their customers. No returns, no exchanges, no kind reps. They send "sale" emails but then doesnt honor it. This is a case of customer beware. They do process your order quickly so you dont have a chance to change your mind or flavor.

This company really sucks!!! The most horrible company in the world. Never buy anything from them. You can place an order through Amazon or Walmart. I placed the order on December 21 and received it two days later. Then, i figured out there was a 25% off promotion. I called them and they asked me to return the one I received and pay for shipping myself. The price difference is about $50. You will be able to return it at their cost if you place an order through Amazon, Walmart and any retailer rather than the company. This company sucks!!!

Terrible warranty support – very disappointing experience I am extremely disappointed with Keurig’s customer support. My coffee machine stopped working suddenly after a strong electrical burning smell, which is a serious safety issue. The machine is less than one year old and was used normally. Because the machine was a gift, I do not have the original receipt — something very common for coffee makers. Even after providing photos, serial number, and detailed explanation, Keurig refused to honor the warranty, stating that a receipt is mandatory, with no reasonable alternative offered. This shows a complete lack of flexibility and customer care. A company of this size should understand that many of their products are gifts and still support customers when there is a clear product failure. I expected much better from Keurig. Unfortunately, based on this experience, I cannot recommend their products or their customer service.

Your machines are terrible. I have bought at least 4 over the past 3 years and they stop working within a few months. I use filtered water so it’s your machine that is the problem. My last machine only lasted 2 months and I’m done with your company. I will never buy any of your merchandise ever again.

My Keurig machine, used only 5 days a week at two cups per day, lasted less than 24 months. This is the second unit in a row that this has happened. Quality is in the tank and I will be looking for an alternative. If you have not yet purchased one of these, stop yourself and look for alternatives, the quality of construction has rapidly declined. Where is Joe Dimaggio and his Mr. Coffee coffee maker when you need him.