KeurigReviews of keurig.com

I purchased a Keurig about a year ago, and when I first plugged it in, the heating element immediately caught fire. Keurig replaced the machine, which I appreciated. However, after moving homes a couple of times this year, I finally set up the replacement and the exact same thing happened again; the heating element caught fire as soon as it was plugged in. Customer service told me the machine is now outside the one-year warranty and offered a 50% discount toward purchasing another brewer. Unfortunately, after two machines failing in the same way, I’m not comfortable spending more money on another one. I’ve also noticed that other customers report similar heating element issues with this model, which makes me wonder if it’s a recurring problem. I used to think Keurig made reliable machines, but after this experience (and similar issues my grandmother has had with two of hers), I’ve decided to switch to another brand.

I have had three different models of Keurig. The longest one lasted was a month. I only drink one cup of coffee in the morning. The reason I’ve had three is because I use them for a week they break. I take it back to Walmart. I get another one. I use it for a day take it back to Walmart the third one I used one cup of coffee in and it broke what a piece of crap.

We purchased a K-Duo (Gen 2) machine at the beginning of February. Great machine, except when you try to make a full carafe of coffee—it always threw an error and would stop perking after only 4 cups of coffee. After contacting Customer Service they said they would send us a new machine. We received that machine today, and we just can’t believe that this new machine has the same exact error come up as the original machine. So sad!

I bought one of your machines and only had it a couple months when it just shuts off over and over before finishing making a cup of coffee. When I contacted Keurig I was told to find a tube in the machine and poke something throught it . I don't know. I should have been told they should send me a replacement machine. I didn't buy it so I could work on it. I could see if it was a couple years old but 2 months? Terrible product and customer service. I will never buy a Keurig again, I tried to descale it but it doesn't stay on long enough to run a cup through it.

Bought a Keurig K-Supreme and in less than 4 months machine stopped working! Very disappointed.

I wish I could leave no stars - customer service is beyond horrendous - my Keurig account was hacked- I called immediately and reported it - the merchandise was still shipped and my account was still charged. Numerous phone calls to customer service resulted in promises to resolve the matter, and then nothing.

This company is an absolute joke. I have been told multiple times that corporate would contact me and crickets. The worst customer service you could ever imagine! Save yourself and buy a different brand besides keurig!

Just got off the phone with their customer service. Their policies are horrible. My product is not even a year old. And because I can't find my receipt, they cannot help me get a replacement for a coffee maker. That's not heating up my coffee. I'm very disappointed, will not be purchasing another one. I don't understand how companies want to keep customers but can't help them when they need very sad