KeurigReviews of keurig.com

I bought a Keurig coffee maker from Target, and just 2½ months later it overheated and completely stopped working. I figured it wouldn’t be a big deal—I’d just return it to Target and get a replacement. That’s where the real problem started. The serial number on the machine doesn’t match the one on my receipt. I have no idea how that even happened. We only bought one unit, the box was brand new and sealed, so I can only assume something went wrong at the store—either a mix-up or a system issue. It seems like whatever was scanned on the outside of the box didn’t match the actual unit inside. Because of that mismatch, Target refused to return or replace it. Even worse, they made me feel like I was trying to scam them, which is honestly pretty frustrating when all I did was buy a product that failed after a couple of months. At the end of the day, I’m stuck with a broken coffee maker and no help from either Keurig or Target. I just want a working product and for someone to take responsibility for what clearly looks like a tracking or quality control issue.

I ordered K-cups in November. They were shipped and I was billed for the purchase. However, I never received them. According to USPS tracking, they are in a postal service warehouse, but the postal service cannot find them. It is now 4 months later and USPS says that they still cannot find my order. Despite this acknowledgement from the postal service, Keurig still will not give me a refund for my lost order.

In March 2026 I spent over an hour on the phone with "customer svc" explaining that my machine was defective; the descale light would not turn off. He said he would ship 1 descaling solution which never arrived. The light is still on. I wrote the Keurig President - no reply. Why can't they have a troubleshooting dept - or train their agents to do same? There is no customer service.

I purchased a keurig coffee maker with the whole pot or single cup option! Neither works half the time. On the pods I have to start at least twice per cup & on a full pot I have to start at least 3 times to get a full pot. I would not recommend this coffee machine to my worst enemy

3 machines in 5 years. I'm done. This isn't bad luck — it's a pattern. Keurig has perfected the art of producing an innovative, convenient product with absolutely no quality control behind it. Each machine lasts just long enough to push you past your frustration threshold before it dies, and then the cycle repeats. Customer service? Save your time. What you'll get is scripted sympathy and a 25% discount off RETAIL price — which is typically 25% above what any major retailer already charges. Net savings: zero. Net respect for the customer: zero. What makes this worse is who's behind it. Keurig is owned by Keurig Dr Pepper, which also owns Green Mountain Coffee. These are not small, struggling companies. This is a billion-dollar enterprise with the resources to fix these chronic quality issues and a leadership team that has clearly chosen not to. When a company of this size keeps producing the same defective product year after year, that's not an oversight — that's a decision. I'm not buying another Keurig machine. And given their ownership structure, I'm done with Keurig Dr Pepper and Green Mountain products entirely. There are better-built alternatives that actually last. Vote with your wallet. I did.

Run away from the idea of using Keurig's online ordering system. You are better off using another online retailer or looking for sales in a retail outlet rather than dealing with this headache. All of a sudden, I'm receiving coffee, and I didn't even order it. They will act as if they did nothing wrong, and you have a mini coffee warehouse.

I bought a K Creama from Costco. After 3 months it wouldn't work. The machine would not open so I could not place pod in the machine. I sent it back and I received a replacement. After 2 weeks the replacement wouldn't work. I called customer service but I couldn't understand the agent because of her foreign accent. I asked to talk to her supervisor. She said they were all busy but one would call me. Never heard back. A horrible experience all around. I wouldn't ever buy another Keurig coffee machine. Dave Jones

I just called in about my coffee maker that has stopped working. I attempted to descale it with negative results. it then stopped working completely. customer service only offered a 25% discount and a box of coffee. if I would have accepted this, this would have been my 4th coffee maker in less than 3 years. I find this totally unacceptable.