KérastaseReviews of kerastase-usa.com

9/2/2025 asked for a refund on 8/27. No response, still no product shipped. Terrible terrible company. Ordered 8/12/25. They printed a label on 8/15 and claimed it was shipped. Here it is, 8/27, and UPS still doesn't have the package. I will never order from them again, and plan to dispute the charge with my bank.

honestly really incredible. not happy the oleo relax has been discontinued, brought back and tempered with but the products are increidble and this is coming from an older gentleman with severe allergies. worth its weight in gold

Purchased two items. The split and oil and the scalp oil. Boy arrived in the same shipment. The scalp oily box and product was sealed. I went to open the box for the split end oil and the box is damaged and the seal isn’t stuck down. I take the product out and the bottle has oil all over the outside of the bottle. Either it was returned or some how it wasn’t sealed. I asked for a replacement and they told me no be use it wasn’t damaged. What a joke.

It doesn't smell very good. It's like men's colognes. I sneeze a lot. Is there any unscented for Kerastase?

DO NOT ORDER ONLINE FROM THIS COMPANY. I placed an order online on 11/29 which was supposed to be delivered 12/5. By 12/10 UPS reported the package was missing. I called kerastace and they told me I had to wait another 5 days before they could do anything. I called kerastace back on 12/18 as UPS officially reported the package was not recoverable. Kerastace told me they still couldn’t issue a refund and needed to send the request to another person who I might hear from in 3 business days with a possible refund. The customer service is so bad, I’ll never buy from them again. Too many other good products with good customer service.

Great product, but their customer service and communication is terrible. They sent me emails asking me to review previous purchases, which I did, and as a reward they sent me a code to use for a discount on my next order. When I went to place the order, the code was "invalid". I spent 20 minutes on the phone with a representative who could not get the code to work either and ultimately gave me another code to use. Fast forward two weeks later, and I was puzzled that I hadn't received any update on the status of my order. I logged on to check the status which was noted as "under review". I wrote to them to ask what this meant and in response, they sent me a vague email stating that either my full order or part of my order had been canceled-with the reasons being either 1. An item is no longer available or 2. I had canceled the order. A few minutes later, I got a shipping notice email, and indeed, one of the items I had ordered (Night serum) had been removed from the order. The puzzling thing is that the website shows that this product IS available and in stock. So now I have had to write to them yet again to ask them why they are not sending me this product that they clearly have in stock. Bottom line, the product is good yet crazy expensive, and I'm incredibly frustrated that I have had to spend so much time trying to resolve these ordering issues. It should not be this difficult! This company definitely needs to re-examine its fulfillment department and clean some things up.

Very good at spamming you with 100 messages a day, but when it comes to their part, they take their time to correct their mistakes. They mishandle shipments and ask you to make quite a few phone calls for them to replace the items. Also beware, their system frequently doesn't apply the promotions they pull you into their site with and charge you full price while you'd be thinking you've got 20% off.

Needed to spend $150 To get a new Premier range shampoo and conditioner travel size. I spent $157. Then used a $10 reward which on submitting meant was $2.80 under the $150 so they removed my gift. I rang several times explaining I had no idea my reward would mean I no longer could get the gift, Even the girls on the phone thought it unfair. Basically I should never have used the reward!! Management stood firm on me not getting the gift. NEVER AGAIN WILL I BUY FROM THEM, my spent has been well over $1000 in 12 months, order KER00481689 on 13 August 2024.