KérastaseReviews of kerastase-usa.com

I have loved and used Kerastase hair products for years AND in my last order everything was OVER perfumed to the point where I couldn't breathe. If you have your cat box in your bathroom maybe that is something you want? I don't know who would want that much perfume. I did contact the company and they said they reserve the right to change the scent of products any time and no scent is listed on the bottle for a reason. When I tried to leave product reviews, anytime I hit less than 4 stars for a product a pop up would say something went wrong and I would have to come back later. One bottle of shampoo for fine hair smelled okay but for some reason my hair is frizzy and full of static when I use it (I just finished a bottle and didn't have that problem). I honestly don't know what has happened to this brand but buyer beware - this is not the same product you received 8 months ago.

It doesn't smell very good. It's like men's colognes. I sneeze a lot. Is there any unscented for Kerastase?

Great product, but their customer service and communication is terrible. They sent me emails asking me to review previous purchases, which I did, and as a reward they sent me a code to use for a discount on my next order. When I went to place the order, the code was "invalid". I spent 20 minutes on the phone with a representative who could not get the code to work either and ultimately gave me another code to use. Fast forward two weeks later, and I was puzzled that I hadn't received any update on the status of my order. I logged on to check the status which was noted as "under review". I wrote to them to ask what this meant and in response, they sent me a vague email stating that either my full order or part of my order had been canceled-with the reasons being either 1. An item is no longer available or 2. I had canceled the order. A few minutes later, I got a shipping notice email, and indeed, one of the items I had ordered (Night serum) had been removed from the order. The puzzling thing is that the website shows that this product IS available and in stock. So now I have had to write to them yet again to ask them why they are not sending me this product that they clearly have in stock. Bottom line, the product is good yet crazy expensive, and I'm incredibly frustrated that I have had to spend so much time trying to resolve these ordering issues. It should not be this difficult! This company definitely needs to re-examine its fulfillment department and clean some things up.