KeraniqueReviews of keranique.com

Response from KeraniqueDec 10, 2025

Hi Diana, We’re truly sorry for the experience you described. Your order should never have been delayed for that long, and we understand how frustrating it must have been not to receive your shampoo. This is far from the standard we hold ourselves to, and we deeply apologize. A full refund of $59.21 has been issued, and we appreciate you giving us the opportunity to make this right. If you would like to try the product in the future, our team would be more than happy to assist you and ensure a smooth, timely delivery. Thank you for sharing your feedback — it helps us continue to improve the experience for all of our customers. Warmest regards, The Keranique Team

Response from KeraniqueDec 10, 2025

Hi there, Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you’re loving your Keranique products. It means the world to us to be part of your hair-care journey. If you ever need anything or have questions along the way, we’re always here to support you. Warmest regards, The Keranique Team

Response from KeraniqueDec 17, 2025

Hi there, thank you for taking the time to share your feedback. We’re truly sorry for the frustration caused by the delivery delay and understand how disappointing that experience can be. According to the carrier’s tracking, your order was successfully delivered on December 8, shortly after this review was posted. While we’re glad it has now arrived, we apologize for the inconvenience you experienced while waiting for your shipment. Delivery delays can occasionally occur during transit, but we are always here to assist and monitor orders until they are received. If you have any questions about your products or need support, our Customer Care team would be happy to help. Thank you again for your feedback—we appreciate the opportunity to address your experience.

Response from KeraniqueDec 10, 2025

Hi there, Thank you so much for bringing this to our attention. We’re very sorry you haven’t received your order. After reviewing your tracking details, it appears the original package was delayed in transit and may have been lost along the way. To make sure you receive your products as quickly as possible, we’ve already processed and shipped a replacement order. You’ll receive updated tracking details directly via email as soon as the carrier scans the package. We truly appreciate your patience, and we’re here to help with anything else you need. Warm regards, The Keranique Team

Response from KeraniqueDec 3, 2025

Thank you for sharing such a lovely compliment. We’re truly delighted to hear that you’re enjoying the shampoo and conditioner and that you’re seeing beautifully fuller-looking results. Your satisfaction means everything to us, and we’re honored to be part of your hair care routine.

Response from KeraniqueDec 3, 2025

Thank you so much for your feedback! We’re delighted to hear that your ordering experience was smooth and that your delivery arrived on time. Your satisfaction means a great deal to us, and we truly appreciate you choosing our brand.

Response from KeraniqueNov 19, 2025

Thank you so much for your wonderful review! We’re thrilled to hear that our product has been a great fit for you over the past three years. It means a lot to us that you not only enjoy using it but have also shared your experience with friends. We truly appreciate your support and look forward to continuing to serve you in the future! If you ever need anything, don’t hesitate to reach out. Thanks again!