Keranique Reviews | Read Customer Reviews of keranique.com

Keranique Reviews | Read Customer Reviews of keranique.com

Keranique reviews

310 approved reviews, newest moderated first

Lyn D.
Feb 12, 2026
I was asked to call customer service to…
I was asked to call customer service to clarify something about my order and what I got was my order canceled versus getting the problem answered. I was not satisfied.
Response from KeraniqueFeb 20, 2026
We’re sorry your experience wasn’t as smooth as expected — we understand how frustrating that can be. Three orders were placed that day; one was declined but not canceled. We appreciate your patience and are happy to assist with any remaining questions at (888)237-4131.
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Charlie K.
Feb 10, 2026
After waiting for my product it showed…
After waiting for my product it showed it had been shipped. But after tracking it it showed it was at the delivery center and had not moved as of January 24th. I called several times and the company chose to resend it. I am now waiting for it. I love the product and will keep using it. Thank you for your support.
Response from KeraniqueFeb 11, 2026
Thank you so much for your continued support and for sharing your experience. It appears the original package was unfortunately lost in transit, as tracking had not updated since January 24. As soon as we were made aware, we processed a replacement shipment right away to make sure you receive your order as quickly as possible. The new tracking details have been sent to you via email. We truly appreciate your patience throughout this process and are so glad to hear you love the product. If you need anything at all while you’re waiting for the replacement, please don’t hesitate to reach out — we’re always here to help.
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Carolyn
Feb 9, 2026
No comment ....
No comment ....
Response from KeraniqueFeb 11, 2026
Thank you for taking the time to leave a review! We appreciate your feedback and are always here if you’d like to share more about your experience in the future.
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Gina
Feb 8, 2026
I ordered this product and waited and…
I ordered this product and waited and waited for it to be delivered. I finally tracked the order and it said it was delivered then returned to sender saying it was undeliverable. Which is ridiculous because I've NEVER had a problem with deliveries coming to my house. And they never even notified me of this. They were going to keep the product and my money! Horrible business! I have just requested a full refund. Let's see if they give it to me. Updates to follow.
Response from KeraniqueFeb 11, 2026
Thank you for sharing your experience. We completely understand how frustrating that situation must have been, especially after waiting for your order and then seeing it marked undeliverable. Once a package leaves our warehouse, it is in the carrier’s possession and we unfortunately do not have control over delivery decisions or routing. We’re not certain why the carrier marked your package as undeliverable, particularly if you’ve never had delivery issues at your address before. The returned package was received and scanned back into our warehouse on 2/9/2026, and your refund has been processed back to your original method of payment. Depending on your financial institution, it may take several business days to reflect. We truly regret the inconvenience this caused and appreciate you bringing it to our attention. If you would like assistance placing a new order or exploring alternative shipping options, our team would be glad to help.
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Laura E.
Feb 1, 2026
Love Keranique!
Keranique has helped my thinning hair, it has stopped it from falling out and is helping it grow back.
Response from KeraniqueFeb 11, 2026
Thank you so much for sharing your experience. We’re truly delighted to hear that Keranique has helped reduce your hair fall and support regrowth. Addressing thinning hair can feel overwhelming, so it means a great deal to know the system is making a visible difference for you. Consistency is key with any hair care regimen, and we’re so glad your commitment is paying off. We appreciate your trust in us and are here if you ever need guidance along the way.
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Ivy S.
Jan 30, 2026
Not for me
Didn't see any visible difference in almost 2 years of using.
Response from KeraniqueFeb 11, 2026
Thank you for sharing your honest feedback. We’re truly sorry to hear that you did not see the results you were hoping for, especially after using the products consistently for such a long time. We understand how discouraging that can feel. Hair growth outcomes can vary significantly from person to person depending on factors such as the underlying cause of thinning, genetics, hormonal changes, overall health, and consistency of application. While many customers experience improvement, we also recognize that no solution works the same for everyone. We would genuinely welcome the opportunity to learn more about your experience and see if adjustments to your regimen or alternative options may better support your goals. Please feel free to reach out to our support team directly so we can assist you further. We truly appreciate you giving our products a try and for taking the time to share your feedback.
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Dona H.
Jan 22, 2026
Great product
Great product
Response from KeraniqueFeb 11, 2026
Thank you so much for your feedback! We’re thrilled to hear that you’re enjoying the product. Your support means a lot to us, and we’re so glad it’s making a positive difference for you.
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Gloria E.
Jan 21, 2026
Hair regrowth
All the products help with hair growth.
Response from KeraniqueJan 21, 2026
Thank you for sharing your experience. We’re so glad to hear the products have been working well for you and appreciate you taking the time to leave a review. Your feedback means a great deal to us.
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