Kenya Visa OnlineReviews of kenyavisaonline.com

Response from Kenya Visa OnlineMar 15, 2017

Thank you for your review. It looks like there was some misunderstanding. You submitted the application at 09:55:34 AM GMT. We sent you the Visa Payment Invoice at 10:21 AM GMT on the same day along with the following email: Thank you for completing all the information required. Please download and print attached Kenya Visa Payment Invoice which will serve as your temporary visa to enter the country. Use it to board the plane and present it to Immigration for visa approval and issuance when you arrive in Kenya. We will send the actual visa to your email in the next 24-72 hours but if you have to travel before we do, you should have no problem entering the country using the Visa Payment Invoice. The payment invoice should have sufficed to get you to the country together with your friends. Admin

Response from Kenya Visa OnlineMar 15, 2017

Dear Dr. Duncan, We are sorry to hear that you had to spend some extra time to list all your entries and departures. The Government of Kenya did not specify to list all entries but the gist of doing this is for them to check there were no issues on your previous visits. We hope you enjoyed your stay in the country. Regards, Joe Mil

Response from Kenya Visa OnlineApr 4, 2016

Dear Philip, In answer to your points. 1. The rush fees (US$30 on top of the visa cost and service fee) ensures that your application is on the priority list i.e. on top of a very large pile or in front of a very long queue of visa applications. Most of our travelers think that this is a small price to pay for a hassle-free visa experience. This is unlike applying for a visa on arrival at the airport, where you pay for the visa cost only but you'd have to stand for hours in a long queue. 2. As mentioned earlier, your application was on the short list of priority orders. We submitted your application ASAP and Kenyan immigration responded within the hour. We delivered your e-visa in 56 minutes, well within the deadline. Moreover, you can get a hold of us through chat, email or phone if you have not received your e-visa within the deadline. We would have found ways to deliver your e-visa had you sought our assistance. Thanks, Susan

Response from Kenya Visa OnlineDec 8, 2015

Thank you for taking the time to write a review Richard. We sincerely apologize if you experienced trouble with the website. As we discussed, sometimes old browsers don’t refresh or show the confirmation page, but we do send all travel documents in the promised timeframe. Contacting our 24x7 help desk via chat could have addressed any concern right away. We hope you enjoy your trip. Regards, Susan