We launched this website offering a safe and easy way for all tourists who wish to apply for the Kenyan e-Visa online.We love Kenya and believe it is a top tourist destination in the world. Apply today, it takes only a few minutes...
Kenya Visa Online (kenyavisaonline.com) has 290 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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julius M.
when emailing information it takes too long.
Response from Kenya Visa OnlineMar 13, 2016
Thank you for writing your review Julius, we will have our engineering team look into this issue asap. It might be a browser compatibility issue but I am glad to know that you received your visa successfully! Best regards, Susan
Peter S.
Tried uploading passport pdf but no acknowledgement of receive or active green button allowing me to proceed appeared. Tried again with same result. Tried e-mail with mobile phone photo - send OK but still no active green button. Message received saying 'blockage on the super-highway' with 'please 'try later' added; this after I had already authorised payment. Surely you should only be asked to authorise payment once the application is recorded as being complete? I became very concerned.
Response from Kenya Visa OnlineMar 13, 2016
Hi Peter, we will have our engineering team look into ll these issues that you mentioned. We strive for 100% customer satisfaction so we will fix the "green"button problem. Glad to know that you did receive your visa. Enjoy you trip to Kenya! Susan
Daniel M.
first time user. thought the online help was good, except I thought it was a five year visa, but in reality it is a one time use.
Response from Kenya Visa OnlineDec 30, 2015
Dear Daniel, Thank you for writing your review after purchasing your Kenya visa with us. Please understand that we have several disclaimers about the visa validity on our website. In addition, during the checkout process the visa validity is detailed. Hope you enjoyed your trip to Kenya! Regards, Susan
Mark B.
Their system did not work. I attempted to reply to their automated email to upload requested documents as well as direct uploads from a file. Neither approach worked. Sent a response to their support email line. Have yet to hear from them. Went ahead and used a different visa service with no problems. Update - received apology from iVisa. Said their online process was experiencing problems and offered a way to upload my docs via email. They said they would refund any charges for the inconvenience.
Response from Kenya Visa OnlineNov 13, 2015
Dear MArk, thank you for taking the time to write a review. We sincerely apologize if you experienced trouble with the website. As we discussed via email, sometimes old browsers do not allow customers to properly apply online without technical issues. We always recommend that people use the latest versions of Chrome, Explorer, Safari, Firefox etc to apply. That being said, we are glad to know that you received your visa in the expected timeframe. Please know that contacting our 24x7 help desk via chat could have addressed any concern right away. We hope you enjoyed your trip. Regards, Susan
CLARKE/JENNIFER L.
The upload feature on your website didn't work. And as I was working from my husbands computer at the office, I only had limited time to deal with this application. It should have taken no more than one hour and it took 3 that morning and two the next day. Fortunately your CHAT option works wonderfully and with the help of Leira was able to get everything finished and a visa approved. Thank you.
Response from Kenya Visa OnlineOct 26, 2015
Thank you for writing your review Jennifer Lee, I am glad to know that Leira was able to assist you!. Regards, Susan
ANNA I.
Maake sure you have your photo and passport scaned and available in your documents, before beginning to complete the forms.
Response from Kenya Visa OnlineOct 26, 2015
Thank you for writing your review Anna. We appreciate your recommendations and I apologize for the issue s you experienced. Thank you, Susan
