KensuifitnessReviews of kensuifitness.com

DO NOT BUY FROM KENSUI - DECEPTIVE MARKETING DESPITE KNOWN FLAWS. I purchased the Pro version of the Kensui Adjustable FID Bench. It was - and still is - marketed as having “vertical storage”, which is important for small home gym spaces. This was a deciding factor in me ordering this bench. The bench arrived in a highly damaged box, but was assembled already, which was nice and convenient. After using the bench a few times, everything was fine. Then when I finally went to organize my gym and store it vertically, it would not stay upright - it simply fell over without someone holding it. I emailed the company and they asked for a video. I sent the video and got this exact message in response: “Hi Miles, We have checked this with our team, and you are completely correct. This was a design flaw on our end, the bench cannot stand up on its own, and we are sorry for the confusion and inconvenience this caused! To help make up for this, we would love to offer you a $50 discount code for your next order with us. Please let us know if you'd like us to issue that for you, and if there is anything else we can do to help. Best regards, Kensui Team”. I told them this was unacceptable and wanted to return it. They said they’d let me return it, but I was responsible for packaging, moving it, bringing it to FedEx, etc (it weighs 100+ lbs, is not easy to move, and is on my third floor so I cannot move it easily). I then said that too was unacceptable. I also reiterated that, despite me bringing this “design flaw” to their attention (and I would be shocked if I was the first person to raise this or that they didn’t know about it), they continue to market the bench as having “vertical storage”. I told them they should stop this, but as of this writing, the website is unchanged. They ultimately said they would have FedEx pick up the bench at my house, but did not say if FedEx was moving the bench or if FedEx was providing packaging. They also scheduled the pick up without asking me if it worked for my schedule, did so on less than 48 hours notice, and did this in the middle of a work day. In short, the company is making the return of a large, heavy, awkward object difficult despite admitting the product was flawed and not consistent with the marketing on their website. It’s not like I tried the bench for 10 days, didn’t like it and asked to return it - in that case, I should pay for return shipping, handling packaging, etc. - that’s perfectly reasonable. MOST IMPORTANTLY, Kensui continues to advertise the bench as having vertical storage despite being aware that this feature does not work (which, as an aside, creates major safety issues - i.e. if the bench fell and landed on someone’s head while they were on the ground stretching). Neat, innovative company - super sleazy marketing. Find an honest company to buy from.

Gold chrome plates rusted in under a year. Climate was completely controlled and with minimal private use. And zero customer support! Clean and oil it, they say. They have a 30 day return policy so of course you won’t know they’ll rust. You’re screwed! Thanks Kensui

the popeye grips are horrendous smelly chinese plasticy things that odnt fit on most bars/dumbells, and that no doubt cost a few dollars to make and are being sold for 60+ as a set, kind of crazy this "premium" brand does this

Do not buy anything on this website. They do not ship the item. They have a very user UNFRIENDLY website and when you do not get the product you ordered trying to call them is almost impossible. I sent emails to their Contact US email and get no response and spent an hour on hold waiting for anyone to pick up to just ask were my product is. I can't get my money back because of this system so instead of buying anything from Kensui buy from any other company and save yourself a headache.

I ordered Kensui Swissies to be delivered to Manhattan by May 15 so my niece could bring them to me overseas. The package arrived May 18, after the expected delivery date, which meant I missed the handoff and still do not have the product. I contacted Kensui multiple times before and after delivery to ask for help, including shipment to a new address. I have not received a single reply. The product may be good, but the customer service experience has been poor: late delivery, weak tracking, and no response when the delay caused a real problem.

I bought the EZ rope grips, the rope itself is ok but the ends are held together with electrical tape and is already coming off after a few days. For over £80 for 2 short pieces of rope it's pretty ridiculous that they don't seal the ends properly. Iv had to order a heat gun and shrink caps to seal it myself. When emailing the company about this issue iv just been ignored. Pretty poor tbh.

Purchased the wooden EZ-mace, actually really rated it at first. However around a week ago the end cap snapped off mid-workout flinging weights plates across the gym. Have emailed several times since requesting an exchange but to-date no response whatsoever. Very disappointing

I can confidently say this is not a company to work with. The experience was disappointing, to say the least; the product was terrible and broken. I still haven't received a refund. Especially the CEO, a developer who's prone to locking his phone numbers and accounts. I don't recommend them at all. Better to look elsewhere.