KensingtonReviews of kensington.com

Seat cushion was terrible and badly designed. Customer service was completely unhelpful.

Trolley for 17' laptop bought less than 2 years ago. Customer service contacted by email. Initially they say that a replacement will be shipped in warranty. Then they proposed a different trolley (for 15' laptop...useless to me). When I say no, they disappear. No comment about customer service

I'm experiencing similar issues as others have eluded to. I have a faulty Kensington item less than 3 months old. I contacted Kensington Customer Support and was told a replacement would be shipped out to me between 10-14 working days. Nothing arrived, so contacted them again to receive an apology and told to wait a further 10-14 working days. Nothing arrived, so contacted then again and they have lost all the case number and details. There is no dedicated UK contact, so everything goes via USA or Germany.

I would never buy another Kensington product. A £180 docking station stopped working after using it for a year. I was then promised a replacement under warranty. However, all I have been told is lies, lies and more lies. Apparently they are all experiencing stock issues, which I have been told numerous times. Instead of replacing for an equal or superior product, they tried to offer me a lesser product replacement. This whole debacle has been severely disruptive to my business and Kensington could not give a damn. They are extremely unprofessional and the customer service has been diabolical. Honesty and integrity does not exist. 64 days after raising the complaint, I am being asked to wait another 10-14 working days!!! I know once this time has lapsed that I will have to chase them again, only to be told more lies about stock availability or given further excuses. DO NOT BUY ANY KENSINGTON PRODUCTS

Attention buyers: Kensington behaves unscrupulously towards its customers. The faulty product was acknowledged as such by support, which promised a replacement. However, a month has passed without receiving the product, despite my numerous requests for the shipping tracking number. They closed the tickets and my messages on the support website and via email are being ignored for weeks. And today, I'm finally receiving an email asking me to reinstall the drivers, a deliberate maneuver that seems to treat customers as fools. This is not the first time this brand has engaged in such practices. This time, I intend to inform as many people as possible about this and regret purchasing a Kensington product again. Avoid this brand at all costs.

I was trying to get a replacement rubber 'bumper' for my laptop lock. I tried multiple routes on the website and, even though my lock was registered, I could not get through. I messaged them on facebook, explaining the situation, and the agent, seeming not to listen, sent me back to the site twice... with no extra help! What a poor service!

Großspurige Garantie-Versprechen, aber Kontaktaufnahme zu einem Garantie-Fall ist auf der Website nicht vorgesehen, man soll den Tech-Support telefonisch unter einer Nummer kontaktieren - und die ist gar nicht erst vergeben.