KensingtonReviews of kensington.com

You're a cash cow that just further proves just how inefficient digital America has become.

They treat ya like dirt they have. No idea what they give you they. Aren't good at there job whatever that is. They owe me $28 million. They get way to close to ya junk.they took 28 years of ya life i got back myself. Dont trust them.

I’m extremely disappointed with my recent experience with Kensington. I placed an order and received the confirmation email within a minute. I immediately noticed that the receipt showed the recipient as the purchaser instead of me, which was a problem because I needed the correct billing name in order to expense this purchase for my company. I contacted Kensington through their website chat within five minutes of ordering to ask if they could correct the billing name. I was told they could not change the receipt under any circumstances. I then asked if they could simply cancel the order so I could reorder it correctly. At first I was told no. After continuing to explain the situation, they finally agreed to submit a cancellation request and told me I would receive an email confirmation by the end of the day. That email never came. I contacted them again that evening and was told not to worry because I would hear back soon. The next day, still no update. I reached out again and was told to expect the email by the end of that day. Once again, nothing. At this point, I called customer service instead of using the chat, hoping someone could actually help. The representative I spoke with was kind and said he would connect me with a supervisor. The supervisor assured me he would personally follow up the next day to confirm the cancellation. He never called. I checked my credit card and saw no charge, so I hoped, despite the poor communication, that the cancellation had been processed. Instead, the product was delivered today and the charge hit my card. Now I have to go through the return process just to fix something that should have been addressed when I reached out five minutes after placing the order. This has been one of the worst customer service experiences I have ever had. There was no follow-through, no accountability and no real solution to a simple request. I will not be purchasing from Kensington again.

The H2000 headphones looked good and did good job for my son at school for three months before a constant hiss developed, a replacement was sent which lasted 10 months and now won’t power up anymore. Kensington said to bad so sad. So I recently bought a Nintendo switch headphone instead and it does a way better job for my son at school.

The case that was advertised as fitting my computer did NOT fit. Per their instructions, I returned the case. It has been over a month and after three long phone calls I still have not received a refund.

I just had one of the worst customer services experiences of my life. I needed to return a couple of items which, due to inaccuracies on their website, did not fit my needs. Allegedly, they offer returns "for any reason," except that I was positively grilled by their customer service agent when I requested a return authorization request. It took nearly two weeks of back and forth before I finally received the information. Let's hope they actually issue me a refund. EDIT: So far, it's taken a dozen email exchanges with "the team." I put the package in the mail yesterday. We'll see what happens when they receive it. I have never in my life had to spend this much time and effort on a simple return.

Their trackballs are lower quality than cheap aliexpress mouses. Scroll wheel gets stuck and buttons start giving random double clicks in under year of use. And they rattle and make noise and overall feel is cheap and plastic. Tried two different models and same with both. Anyone making good quality track balls out there anymore?

Non avevo mai provato prima una trackball, così ho deciso di comprarne una “pura” (cioè non il mouse “ibrido” con una trackball, più piccola di questa, posta su un lato), ma purtroppo si è rivelata una decisione sbagliata. Utilizzare la trackball non è cosa facile e i movimenti del cursore - la freccetta che compare sullo schermo - sono molto meno precisi se si utilizza la trackball al posto del mouse. Tra l’altro mi pare anche che affatichi di più la mano rispetto a un mouse poichè le dita si devono muovere di più (può pure essere che questa trackball è stata pensata proprio per una mano molto più grande, maschile, che riesce ad afferrare meglio l’intero aggeggio). Di conseguenza anche lavori di precisione - come utilizzare programmi di fotoritocco tipo Photoshop - con la trackball, a differenza del mouse, diventano estremamente difficoltosi da svolgere. Ma anche altri normali task sono complicati dal fatto che la trackball non dispone della rotellina centrale del mouse, di cui al giorno d’oggi non se ne può proprio fare a meno. Probabilmente, siccome qualsiasi software e sistema operativo sono oggi sviluppati tenendo conto che verranno utilizzati con un mouse, è ovvio che utilizzarli con un device totalmente diverso si può rivelare un problema serio. In definitiva non è una scelta saggia passare dal buon vecchio mouse a una trackball. O almeno a questa.