KELLY OBI NYReviews of kellyobi.com

Order came after 6 weeks, poor quality clothing.

I ordered over 2 months ago and there is no sign of anything arriving and my emails have been ignored. Definitely do not bother buying from this brand- it's a waste of time and money.

I ordered from this store only to never receive my items. Then, I had to fight for for my refund which I did get but then Kelly Obi had the nerve to fight for MY money by lying to my bank and saying I had authorized the transaction which I had when I thought I was getting items in return!!! DO NOT BUY FROM THIS STORE!! It was a nightmare dealing with them and they stole 60$ from me!

Very Disappointed Received email from the customer appreciation team on December 8, 2024 that my return request RMA5483256 for order #54173 had been submitted successfully. I would receive another email with further instructions…it now February 2025 and after numerous of emails requesting instructions to return customer service Never responded to my emails for a FULL REFUND. Customers BEWARE!

Only received 1 of the 2 items I ordered. Sent an email to their customer care but no response. I want my money back, that’s stealing!.

They scammed me out of my money! I placed and order early December 2024 then a month later received an email with order cancelation and a statement from the owner or whoever runs that business that they had a warehouse fire bla bla bla and that they will refund me my money.! Guess what… no refund until today, no answers to my emails and I am left with a dent in my bank account due to these scammers! Shame on them. Don’t buy from these people

I gave one star only because zero wasn’t an option. It pains me to write this review, especially for a Black-owned business I’ve supported since its Souk & Sepia days—visiting the NYC shop, appreciating the quality and style, and standing by the brand through its challenges. I extended patience and grace, but that patience has run out. My orders were canceled with the promise of a refund that never came. The app wiped out my information, forcing me to re-register, and my emails go unanswered. When did ignoring customers become standard practice? Will the next step be yet another rebrand, another name, and more customers left in the dark? This is beyond disappointing—it feels like betrayal.

I ordered a skirt, it was nothing like how it was pictured. I chose a store credit instead of a return, ordered a sweatsuit set, got an email it was cancelled, and now I can't get any answer about my refund or a sales credit or anything. The website is half defunct. I'm out 100 bucks and there's zero way to contact them or get any answers? Look for the same items on Shein or Amazon, at least you won't get stiffed.