Shoshana
Purchase at a your own Risk
Received merchandise ordered. Took a while on shipment item returned for exchange 2 months ago. They claimed they were facing issues. Never received exchange item. Requested refund. Refund hasn't reached my account yet I really liked the Red pleated dress ordered but they never sent the larger size for exchange. Never received refund
Response from KELLY OBI NYNov 13, 2024
Hello Shoshana. I’m really sorry to hear about your experience and that you didn’t get the larger size of the red pleated dress you loved. As per your request, we canceled the exchange on October 31. Regarding the refund, I’ve double-checked your order, and I can confirm it was processed on our end on November 5. In fact, it was deducted from our bank account on November 6. Since you paid through Shop Pay Installments, here’s how the refund process works: Instead of receiving a lump sum, your refund is applied to your installment plan. This means any remaining payments will be reduced or canceled first. If you had already paid off all installments, you should see the refund appear in your original payment method. Sometimes, depending on your bank, this may take a few extra business days. I know this isn’t ideal, and I appreciate your patience while this is sorted out. If you don’t see the refund soon, please get in touch with Shop Pay directly or let us know, and we’ll help follow up. Thanks again for your understanding. —The Kelly Obi NY Customer Care Team Open Mon-Fri, 10AM to 5PM EST | Website: www.kellyobi.com | Email: [email protected]