Carolyn L.
Horrible customer service
Horrible customer service. Will never use this company again or recommend to others. Use TeePublic. Much better quality and customer service! Updated 3/7: The companies response is not a true representation of the situation that occurred. I reached out to them again after their response and they will still not resolve the situation. Just a continuation of their horrible customer service!
Response from KeepTeeMar 8, 2025
We are responding to assist you in resolving the order 1634129 you placed at our store. First of all, we are very sorry to hear that your shopping experience at our store did not meet your expectations. We always prioritize product quality and customer satisfaction, and we regret that the situation has led to your dissatisfaction. Regarding the issue you encountered, the t-shirt with the printing error (size XL) that you received has been immediately processed and sent back as per your request. However, after you received the replacement t-shirt, we were informed that there was a mistake in the size you selected for the replacement shirt, and you would like us to exchange it for a size 2XL. We completely understand that sometimes such mix-ups can happen unintentionally. Please contact us again at [email protected] for assistance in resolving this issue. We look forward to hearing from you so that we can improve our services and ensure customer satisfaction. We hope that you will continue to support our store in the future. Best regards.




