Lara R.
I couldn’t reach seller To cancel the…
I couldn’t reach seller To cancel the order within 24 hours. I had to contact PayPal To get them to respond. I had said several times I was trying to cancel the order. The company refused to acknowledge it. It took over two weeks for them to ship it because they said I gave them the wrong State. However, my address was correct through PayPal, which is how they got paid immediately after my order was placed if they would’ve sent it with the wrong state it had the right ZIP Code and the right address and it would’ve gotten here regardless the Stated they googled mapped my Address, I asked if this was standard practice and they ignored that question also, I just got the shirt yesterday terrible. The red shirt for the Rolling Stones is burnt orange it is awful. I want my money back, but I’m too tired to continue to deal with this company.
Response from KeepTeeApr 9, 2024
Thank you for taking the time to evaluate our products and services. I'm sincerely sorry to hear about the unpleasant experience you had with Keeptee's service. First and foremost, I want to express my honesty and apologize for any inconvenience caused. We always prioritize service quality, and I'm eager to understand the issue you encountered so we can improve the experience for our customers in the future. Could you please provide more details about your problem? We're always ready to support exchanges or returns if you're not satisfied with the store's products. For us, customer satisfaction is always the top priority. Please feel free to contact us at [[email protected]] so we can address your issue promptly and effectively. Once again, I sincerely apologize for any inconvenience and hope to hear from you soon.