Evan P.
Excellent response to shipping issues or damaged product
I had an issue where the mat was damaged while removing it from the bag it's stored in (not the shipping material, but the plastic zipper bag) due to the bag being slightly too small and the stitching catching on the edges. Emailing the support got me a rapid response where the issue was dealt with, I was allowed to keep the damaged one and given opportunity to accept a replacement. The replacement I was sent was actually the wrong one, but after pointing this out, I was told to keep the replacement and sent ANOTHER replacement, plus I added on a 40% sized mat (which I paid for) and given free shipping. All in all, excellent customer service, I will definitely be buying again in the future.




