KEEBMAT Reviews | Read Customer Reviews of keebmat.com

KEEBMAT Reviews | Read Customer Reviews of keebmat.com

KEEBMAT reviews

Showing 2 reviews with 1 star · Clear filters

cybernavskyi
Dec 23, 2025
Ghosted by client service
Tried to order two mats, but there's no direct shipping to my country. I reached out twice to check if I could use a US based mail forwarder or get direct delivery. They admitted forgetting to reply to my first message, and after the second one, they simply ghosted me. Terrible communication.
Response from KEEBMATDec 24, 2025
Thanks for the absolutely necessary 1 star review for forgetting to telling you we currently can’t ship to your country and that we nor nobody else is blocking you from using any forwarding service you like. 👍 Merry Christmas.
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Jaime B.
Jan 3, 2025
The worst customer service ever
The worst customer service ever. I have been getting snarky, sarcastic and rude emails because they didn't like my review. My issue was non delivery which they blamed on the postal strike. And then blamed me for not following tracking etc. however, I did follow tracking, I ordered before the notice about a postal strike, and I noticed on the tracking it took almost 4 weeks to leave China. Therefore, it wasn't the postal strike was it. Instead of being friendly, which would have had me change my review once the item was recieved, I was met with hostile emails, rudeness, and a failure to understand customer service, means not attacking your customer base.
Response from KEEBMATJan 3, 2025
To clarify the facts: - We upgraded your shipping to UPS at our expense when the initial delay occurred - You left a 1-star review claiming non-delivery while the shipment was in customs clearance processing (!) - The package was successfully delivered on December 30th - The delays were caused by the Canadian postal strike and holiday congestion We take customer service seriously and went above and beyond by covering the shipping upgrade cost and contacting you the moment we saw your unnecessary negative and untrue review. Your repeated 1-star reviews after delivery appear retaliatory, especially given our efforts to expedite your order and keep you informed. These reviews do not accurately reflect either the delivery status or our attempts to resolve the situation.
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