KedsReviews of keds.com

I had pay on 30th December 2024.But the shoes delivered on 24th January 2025 5.55a.m. ,haven’t received and also don’t snap the photo the parcel’s is delivered

I am having the same experience as others with defective shoes and the $7.95 return deduction. At first I felt these sale shoes were not worth returning but I may as well take the hit and get a few cents back. Keds may make cute shoes but the quality now does not match the price nor sale price. They are unwearable. They should be sold as seconds at a give-a-way price.

They send damaged shoes and then make you pay to return them. In my view that’s a scam. Never purchasing from them again.

I received damaged shoes and now I'm getting charged $8 shipping to send them back?!?!

Bought two pairs of shoes in my usual size and they were ridiculously small. I was unable to return/refund one pair as it was a final sale, but could exchange the other pair for the next size up. When they arrived, they were way too big! I posted reviews for both shoes advising of the small sizing and but 3 weeks later Keds still have not published the reviews. I feel their sizing is way off, they make it impossible to get refunds, and they don’t publish all reviews on their site. Would never buy from again.

I will never buy directly from Keds again. The people I spoke with in customer service were very nice, but there were a lot of hiccups with my return and I had to call 3x to get a full refund for the shoes I returned. From now on I'll order from Zappos or DSW where it is much easier to make returns. Also, the quality of their sneakers has unfortunately lowered, but their prices have sky rocketed.

I ordered my daughters white shoes for school on 8/13 and they were lost. The second set was sent on 8/23 and I didn't receive until 9/1 or later. Converse is fast, order from them :)

Not usually one to leave bad reviews ever but very shocked with this company. Check online I’m not the first one. Terrible customer service. No care for the customer experience or for consumer rights. Sell shoes with incorrect sizing guide on the website so when you receive your shoes and they don’t fit they are unwilling to help you exchange the item for another size or get a credit note if the item is on sale. Terrible business ethics and shoes are a very small, save your money a company with better values.